Section 11 — Reference of complaint of non-compliance to mediator

(1)On receipt of a complaint of non‑compliance, the authorised dispute resolution body must appoint a mediator from its panel of mediators —

(a)to mediate between the parties; and

(b)to assist the parties to settle the dispute or disputes that is or are the subject of the complaint, including any variation to the lease agreement agreed by the parties.

(2)A mediator must, in mediating any dispute that is the subject of a complaint of non‑compliance —

(a)act independently, impartially and in a timely manner; and

(b)avoid incurring unnecessary expense.