§ 24 — Standards of performance for licensees and class licensees

24.—(1) The LTA may —(a)

issue one or more standards of performance applicable to licensees or class licensees, or specified types of licensees or class licensees;

(b)

approve as a standard of performance applicable to licensees or class licensees, or specified types of licensees or class licensees, any document prepared by a person other than the LTA if the LTA considers the document as suitable for this purpose; or

(c)

amend or revoke any standard of performance issued under paragraph (a) or approved under paragraph (b),

with respect to all or any of the matters in subsection (2) or (3), as the case may be.

(2) The matters for the purposes of subsection (1) include any of the following:(a)

the design, construction, use and deployment of the vehicles owned or made available by a licensee or class licensee in providing a shared mobility service;

(b)

measures directed towards ensuring the maintenance of and keeping safe and roadworthy vehicles made available by a licensee or class licensee in providing the shared mobility service;

(c)

the extent, hours and general level of service by the licensee or class licensee to hirers, including hirer handling‑related facilities, systems and services;

(d)

measures to deal with customer complaints and lost property found in vehicles made available by the licensee or class licensee in providing the shared mobility service, and the processes to handle and dispose of these complaints and property;

(e)

measures to deal with safety and safety incidents and accidents involving vehicles made available by the licensee or class licensee in providing the shared mobility service, and reporting to the LTA those safety incidents and accidents;

(f)

measures to discourage indiscriminate parking by hirers of vehicles in public places at the end of hiring, which may include prices and the use of geo‑fencing technology;

(g)

measures necessary for —(i)

the installation, maintenance and keeping in a state of good and serviceable repair vehicle location devices affixed to each vehicle used or to be used to provide shared mobility services; and

(ii)

locating, distributing and collecting vehicles parked or apparently abandoned in public places;

(h)

performance standards relating to the provision of shared mobility services and the quality of other aspects of the provision of the shared mobility service, such as minimum service levels, and performance outcomes for regularity and accessibility of the shared mobility service and of customer information and service;

(i)

the provision of estimates, publication and display of deposits and hiring charges (including payment surcharges) for or in connection with the provision of the shared mobility service;

(j)

measures necessary for licensees to deal with any plague, epidemic, fire, flood, earthquake or disaster (natural or otherwise) or any public emergency;

(k)

other performance standards relating to shared mobility services.

(3) A standard of performance may, in particular, specify the duties and obligations of any licensee or class licensee in relation to its business operation insofar as it relates to the provision of shared mobility services in Singapore.

(4) If any provision in any standard of performance is inconsistent with any provision of this Act or the Regulations, that provision, to the extent of the inconsistency —(a)

is to have effect subject to this Act and the Regulations; or

(b)

having regard to this Act and the Regulations, is not to have effect.

(5) Where a standard of performance is issued, approved, amended or revoked by the LTA under subsection (1), the LTA must —(a)

give notice of the issue, approval, amendment or revocation (as the case may be) of the standard of performance to every licensee or class licensee to whom the standard of performance applies;

(b)

specify in the notice mentioned in paragraph (a) the date of issue, approval, amendment or revocation, as the case may be; and

(c)

ensure that, so long as the standard of performance remains in force, copies of that standard of performance, and of all amendments to that standard of performance, are available for inspection, free of charge, by the licensees or class licensees to whom the standard of performance applies.

(6) No standard of performance, no amendment to an approved standard of performance, and no revocation of any approved standard of performance, has any force or effect as an approved standard of performance until the notice relating thereto is given in accordance with subsection (5).

(7) A standard of performance issued or approved under this section does not have legislative effect.

(8) Subject to subsection (9), every licensee and class licensee must comply with the standards of performance applicable to the licensee or class licensee.

(9) The LTA may, for such time as the LTA may specify, waive the application of any standard of performance or part of a standard of performance, issued or approved under this section to any particular licensee or class licensee.

—(1) The LTA may —(a)

issue one or more standards of performance applicable to licensees or class licensees, or specified types of licensees or class licensees;

(b)

approve as a standard of performance applicable to licensees or class licensees, or specified types of licensees or class licensees, any document prepared by a person other than the LTA if the LTA considers the document as suitable for this purpose; or

(c)

amend or revoke any standard of performance issued under paragraph (a) or approved under paragraph (b),

with respect to all or any of the matters in subsection (2) or (3), as the case may be.

(2) The matters for the purposes of subsection (1) include any of the following:(a)

the design, construction, use and deployment of the vehicles owned or made available by a licensee or class licensee in providing a shared mobility service;

(b)

measures directed towards ensuring the maintenance of and keeping safe and roadworthy vehicles made available by a licensee or class licensee in providing the shared mobility service;

(c)

the extent, hours and general level of service by the licensee or class licensee to hirers, including hirer handling‑related facilities, systems and services;

(d)

measures to deal with customer complaints and lost property found in vehicles made available by the licensee or class licensee in providing the shared mobility service, and the processes to handle and dispose of these complaints and property;

(e)

measures to deal with safety and safety incidents and accidents involving vehicles made available by the licensee or class licensee in providing the shared mobility service, and reporting to the LTA those safety incidents and accidents;

(f)

measures to discourage indiscriminate parking by hirers of vehicles in public places at the end of hiring, which may include prices and the use of geo‑fencing technology;

(g)

measures necessary for —(i)

the installation, maintenance and keeping in a state of good and serviceable repair vehicle location devices affixed to each vehicle used or to be used to provide shared mobility services; and

(ii)

locating, distributing and collecting vehicles parked or apparently abandoned in public places;

(h)

performance standards relating to the provision of shared mobility services and the quality of other aspects of the provision of the shared mobility service, such as minimum service levels, and performance outcomes for regularity and accessibility of the shared mobility service and of customer information and service;

(i)

the provision of estimates, publication and display of deposits and hiring charges (including payment surcharges) for or in connection with the provision of the shared mobility service;

(j)

measures necessary for licensees to deal with any plague, epidemic, fire, flood, earthquake or disaster (natural or otherwise) or any public emergency;

(k)

other performance standards relating to shared mobility services.

(3) A standard of performance may, in particular, specify the duties and obligations of any licensee or class licensee in relation to its business operation insofar as it relates to the provision of shared mobility services in Singapore.

(4) If any provision in any standard of performance is inconsistent with any provision of this Act or the Regulations, that provision, to the extent of the inconsistency —(a)

is to have effect subject to this Act and the Regulations; or

(b)

having regard to this Act and the Regulations, is not to have effect.

(5) Where a standard of performance is issued, approved, amended or revoked by the LTA under subsection (1), the LTA must —(a)

give notice of the issue, approval, amendment or revocation (as the case may be) of the standard of performance to every licensee or class licensee to whom the standard of performance applies;

(b)

specify in the notice mentioned in paragraph (a) the date of issue, approval, amendment or revocation, as the case may be; and

(c)

ensure that, so long as the standard of performance remains in force, copies of that standard of performance, and of all amendments to that standard of performance, are available for inspection, free of charge, by the licensees or class licensees to whom the standard of performance applies.

(6) No standard of performance, no amendment to an approved standard of performance, and no revocation of any approved standard of performance, has any force or effect as an approved standard of performance until the notice relating thereto is given in accordance with subsection (5).

(7) A standard of performance issued or approved under this section does not have legislative effect.

(8) Subject to subsection (9), every licensee and class licensee must comply with the standards of performance applicable to the licensee or class licensee.

(9) The LTA may, for such time as the LTA may specify, waive the application of any standard of performance or part of a standard of performance, issued or approved under this section to any particular licensee or class licensee.