s 5 Circumstances surrounding unfair practice
5.—(1) An unfair practice may occur before, during or after a consumer transaction. (2) An unfair practice may consist of a single act or omission. (3) In determining whether or not a person has engaged in an unfair practice —(a) the reasonableness of the actions of that person in those circumstances is to be considered; and (b) an act or omission by an employee or agent of a person is deemed also to be an act or omission of the person if the act or omission occurred in the course of —(i) the employee’s employment with the person; or (ii) the agent exercising the powers or performing the duties on behalf of the person within the scope of the agent’s actual or apparent authority.