Article 1
Open βThe Annex to Decision 2007/116/EC is replaced by the Annex to this Decision.
Source
2009/884/EC: Commission Decision of 30 November 2009 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document C(2009) 9425) (Text with EEA relevance)
2009/884/EC: Commission Decision of 30 November 2009 amending Decision 2007/116/EC as regards the introduction of additional reserved numbers beginning with 116 (notified under document C(2009) 9425) (Text with EEA relevance)
Data as of 2026-07-04 Β· Compiled from an official source version. Later amendments or repeals may not be reflected; the official text prevails. Β· Read the official text β
Article 2
Open βMember States shall take all necessary measures to ensure that as from 15 April 2010 the competent National Regulatory Authority can assign those numbers added to the list by virtue of this Decision.
Article 3
Open βThis Decision is addressed to the Member States.
Supplementary provisions
ANNEXSupplementary provisions
Open βANNEX List of numbers reserved for harmonised services of social value Number Service for which this number is reserved Specific conditions attached to the right of use for this number 116Β 000 Name of service: Hotline for missing children Description: The service (a) takes calls reporting missing children and passes them on to the Police; (b) offers guidance to and supports the persons responsible for the missing child; (c) supports the investigation. Service continuously available (i.e. 24 hours a day, 7 days a week, nation-wide). 116Β 006 Name of the service: Helpline for victims of crime Description: The service enables victims of crime to get emotional support in such circumstances, to be informed about their rights and about ways to claim their rights, and to be referred to the relevant organisations. In particular, it provides information about (a) local police and criminal justice proceedings; (b) possibilities of compensation and insurance matters. It also provides support in finding other sources of help relevant to the victims of crime. Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available. 116Β 111 Name of the service: Child helplines Description: The service helps children in need of care and protection and links them to services and resources; it provides children with an opportunity to express their concerns, talk about issues directly affecting them and contact someone in an emergency situation. Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available. 116Β 117 Name of the service: Non-emergency medical on-call service Description: The service directs callers to the medical assistance appropriate to their needs, which are urgent but non-life-threatening, especially, but not exclusively, outside normal office hours, over the weekend and on public holidays. It connects the caller to a skilled and supported call-handler, or connects the caller directly to a qualified medical practitioner or clinician. Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available. 116Β 123 Name of the service: Emotional support helplines Description: The service enables the caller to benefit from a genuine human relationship based on non-judgmental listening. It offers emotional support to callers suffering from loneliness, in a state of psychological crisis, or contemplating suicide. Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available.
Other acts of the same type
Decision of the Board of Governors of 20 January 2016 on the Amendments to the Rules of Procedure of the EIB to reflect the Strengthening of the EIB Governance [2016/772]Commission Decision (EU) 2016/2041 of 20 January 2016 on State aid SA.33926 2013/C (ex 2013/NN, 2011/CP) granted by Belgium to Duferco (notified under document C(2016) 94) (Text with EEA relevance )Council Decision (CFSP) 2016/50 of 18 January 2016 amending Decision 2014/219/CFSP on the European Union CSDP Mission in Mali (EUCAP Sahel Mali)Council Decision (CFSP) 2016/51 of 18 January 2016 in support of the Biological and Toxin Weapons Convention (BTWC) in the framework of the EU Strategy against Proliferation of Weapons of Mass DestructionCouncil Decision (EU) 2016/77 of 18 January 2016 confirming the position taken on behalf of the European Union within the 10th Ministerial Conference of the World Trade Organization as regards export competition and development issuesCouncil Decision (CFSP) 2016/37 of 16 January 2016 concerning the date of application of Decision (CFSP) 2015/1863 amending Decision 2010/413/CFSP concerning restrictive measures against IranCouncil Decision (EU) 2016/63 of 15 January 2016 concerning the accession of Croatia to the Convention drawn up on the basis of Article K.3(2)(c) of the Treaty on European Union on the fight against corruption involving officials of the European Communities or officials of Member States of the European UnionCouncil Decision (EU) 2016/357 of 15 January 2016 on the position to be adopted by the European Union within the EU-the former Yugoslav Republic of Macedonia Stabilisation and Association Council on the participation of the former Yugoslav Republic of Macedonia as an observer in the European Union Agency for Fundamental Rights' work and the respective modalities thereof, within the framework set out in Articles 4 and 5 of Regulation (EC) No 168/2007, including provisions relating to participation in initiatives undertaken by the Agency, to the financial contribution and to staffCouncil Decision (EU) 2016/402 of 15 January 2016 concerning the signing and conclusion of the Agreement between the Council of Ministers of the Republic of Albania and the European Union on security procedures for exchanging and protecting classified informationCommission Decision (EU) 2016/649 of 15 January 2016 on the measure SA.24123 (12/C) (ex 11/NN) implemented by the Netherlands β Alleged sale of land below market price by the Municipality of Leidschendam-Voorburg (notified under document C(2016) 85) (Text with EEA relevance)Council Decision (CFSP) 2016/35 of 14 January 2016 amending Decision 2010/413/CFSP concerning restrictive measures against IranCouncil Decision (CFSP) 2016/36 of 14 January 2016 amending Decision 2010/413/CFSP concerning restrictive measures against Iran
Source: EUR-Lex (Publications Office of the EU), Β© European Union, reuse permitted under Commission Decision 2011/833/EU.
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