2002/621/EC: Decision of the Secretaries-General of the… Article 4

Article 4

Complaints and requests 1. The Head of the Office shall exercise the powers conferred on the appointing authority under Article 90 of the Staff Regulations in respect of all requests or complaints relating to the tasks of the Office. 2. In the event of any such complaints, the Head of the Office shall consult the Chairman of the Management Board where he or she intends to endorse the original decision. 3. The Office shall answer requests from the European Ombudsman concerning any matter falling within its area of responsibility under this Decision.