Processing orders
ANNEX IIISupplementary provisions
ANNEX III Processing orders Information extracted from SIDE's comments New customer (a) Dispatch to the buyer of a file containing: — the general conditions of sale (e-mail, fax or mail) — request to open an account (e-mail, fax or mail) (b) After receipt of the request to open an account, check on the customer's solvency at Coface (c) If there is no problem, an account is opened for the customer (d) If there is a problem, the customer can only be served ‘pro forma’, (i.e. after payment of an estimate) Customer holds an account (a) Identification of the customer (in particular from his account number) Inputting of the item ordered (searching among 640 000 titles, including books, audio cassettes, audio CDs and CD-ROMs) Inputting: once the item has been identified, the quantity, order date and customer reference are keyed in, and the inputting validated — If other order lines have to be inputted, the operation is repeated — The method of dispatching orders can be altered to suit the customer's wishes (b) If the work ordered is not in the database — The item is inputted manually: the title, name of author, ISBN, publisher and supplier are given (c) Each order for a book automatically generates a ‘supplier’ order (d) Special software automatically transmits orders to suppliers who have the right equipment and are, hence, listed (e) Order forms are then printed automatically and sent by fax, mail or messenger to the suppliers concerned