ANNEX IISupplementary provisions
ANNEX II Module 2: Individuals, households and the information society 1. SUBJECTS AND THEIR CHARACTERISTICS (a) The subjects to be covered for the reference year 2006, selected from the list in Annex II to Regulation (EC) No 808/2004, are the following: — access to and use of ICT systems by individuals and/or in households — use of Internet for different purposes by individuals and/or in households — ICT security — ICT competence — barriers to use of ICT and the Internet. (b) The following characteristics shall be collected: Access to and use of ICT systems by individuals and/or in households Characteristics to be collected for all households: — access to ICT devices at home: TV (to be reported separately: satellite dish, cable TV, digital TV) — access to ICT devices at home: fixed telephone line — access to ICT devices at home: mobile phone (to be reported separately: Internet-enabled mobile phone) — access to ICT devices at home: games console — access to ICT devices at home: desktop computer — access to ICT devices at home: portable computer — access to ICT devices at home: handheld computer — access to the Internet at home, regardless of whether it is used. Characteristics to be collected for households with access to the Internet at home: — devices used to access the Internet at home: desktop computer — devices used to access the Internet at home: portable computer — devices used to access the Internet at home: TV set with specific Internet device — devices used to access the Internet at home: games console — devices used to access the Internet at home: other means (optional: report separately via Internet-enabled mobile phone, via handheld computer) — type of connection used to access the Internet at home: modem or ISDN — type of connection used to access the Internet at home: DSL — type of connection used to access the Internet at home: other broadband connection (e.g. cable, UMTS, etc.) — type of connection used to access the Internet at home: mobile phone over narrowband (WAP, GPRS, etc.). Characteristics to be collected for all individuals: — most recent computer use (within the last three months; between three months and a year ago; more than one year ago; never used a computer) — use of a mobile phone. Characteristics to be collected for individuals having used a computer in the last three months: — frequency of computer use (every day or almost every day; at least once a week (but not every day); at least once a month (but not every week); less than once a month) — location of computer use in the last three months: at home — location of computer use in the last three months: at the usual place of work (other than home) — location of computer use in the last three months: at place of education — location of computer use in the last three months: at another person’s home — location of computer use in the last three months: elsewhere. Characteristics to be collected for individuals using a mobile phone: — substitution of private traditional postal mail by mobile text or picture messages (no substitution; minor substitution; significant substitution; mostly or entirely substituted; not applicable). Use of Internet for different purposes by individuals and/or in households Characteristics to be collected for all individuals: — most recent Internet use (within the last three months; between three months and a year ago; more than one year ago; never used the Internet). Characteristics to be collected for individuals having already used the Internet: — most recent Internet commerce activity for private use (within the last three months; between three months and a year ago; more than one year ago; never bought or ordered). Characteristics to be collected for individuals having used the Internet in the last three months: — frequency of Internet use in the last three months (every day or almost every day; at least once a week (but not every day); at least once a month (but not every week); less than once a month) — location of Internet use in the last three months: at home — location of Internet use in the last three months: at place of work (other than home) — location of Internet use in the last three months: at place of education — location of Internet use in the last three months: at another person’s home — location of Internet use in the last three months: elsewhere (optional: report separately for public library; post office; public office, town hall or government agency; community or voluntary organisation; Internet café) — use of mobile devices to access the Internet: mobile phone via WAP or GPRS — use of mobile devices to access the Internet: mobile phone via UMTS — use of mobile devices to access the Internet: handheld computer — substitution of private traditional postal mail by Internet or e-mail messages (no substitution; minor substitution; significant substitution; mostly or entirely substituted; not applicable) — use of a personal (private or office) e-mail address — Internet usage in the last three months for private purposes for sending and/or receiving e-mail — Internet usage in the last three months for private purposes for telephoning over the Internet — Internet usage in the last three months for private purposes for other communication activities — Internet usage in the last three months for private purposes for finding information about goods and services — Internet usage in the last three months for private purposes for using services related to travel and accommodation — Internet usage in the last three months for private purposes for listening to web radio or watching web television — Internet usage in the last three months for private purposes for playing or downloading games, images or music — Internet usage in the last three months for private purposes for downloading software — Internet usage in the last three months for private purposes for reading or downloading online newspapers and news magazines — Internet usage in the last three months for private purposes for looking for a job or sending a job application — Internet usage in the last three months for private purposes for seeking health-related information — Internet usage in the last three months for private purposes for other information search or on-line service — Internet usage in the last three months for private purposes for Internet banking — Internet usage in the last three months for private purposes for selling goods or services — Internet usage in the last three months for private purposes for formalised educational activities — Internet usage in the last three months for private purposes for post-educational courses — Internet usage in the last three months for private purposes for other educational activities related specifically to employment opportunities — Internet usage in the last three months for private purposes for obtaining information from public authorities’ websites — Internet usage in the last three months for private purposes for downloading official forms from public authorities websites — Internet usage in the last three months for private purposes for sending filled in forms to public authorities — Internet usage for contacts with the public administration (usage; interest in usage; not interested). Characteristics to be collected for individuals having used the Internet in the last three months and showing interest in e-government: — e-government for income taxes (usage; intention to use; not interested) — e-government for job search by labour offices (usage; intention to use; not interested) — e-government for social security benefits (usage; intention to use; not interested) — e-government for personal documents (usage; intention to use; not interested) — e-government for car registration (usage; intention to use; not interested) — e-government for application for building permission (usage; intention to use; not interested) — e-government for declaration to the police (usage; intention to use; not interested) — e-government for public libraries (usage; intention to use; not interested) — e-government for requesting and issuing certificates (usage; intention to use; not interested) — e-government for enrolment in higher education or university (usage; intention to use; not interested) — e-government for announcement of moving (usage; intention to use; not interested) — e-government for health-related services (usage; intention to use; not interested). Characteristics to be collected for individuals having used the Internet for Internet commerce activities in the last 12 months: — Internet usage for ordering food or groceries — Internet usage for ordering household goods — Internet usage for ordering films or music (to be reported separately: whether delivered on-line) — Internet usage for ordering books, magazines, newspapers or e-learning material (to be reported separately: whether delivered on-line) — Internet usage for ordering clothes or sports goods — Internet usage for ordering computer software and upgrades (to be reported separately: whether delivered on-line) — Internet usage for ordering computer hardware — Internet usage for ordering electronic equipment — Internet usage for ordering share purchases, financial services or insurance — Internet usage for ordering travel or holiday accommodation — Internet usage for ordering tickets for events — Internet usage for ordering lotteries or betting — Internet usage for ordering other goods or services — Internet usage for ordering from retailers known from outside the Internet — Internet usage for ordering from retailers known from the Internet or found on the Internet — problems encountered with Internet commerce regardless of type of problem. Characteristics to be collected for individuals having used the Internet for Internet commerce activities in the last 12 months and having encountered any problem with Internet commerce: — problems encountered with Internet commerce: difficulties in finding information concerning guarantees — problems encountered with Internet commerce: speed of delivery slower than indicated — problems encountered with Internet commerce: final costs higher than indicated — problems encountered with Internet commerce: wrong or damaged goods delivered or no goods received at all — problems encountered with Internet commerce: lack of security of payments — problems encountered with Internet commerce: complaints and redress difficult or no satisfactory response after complaint — problems encountered with Internet commerce: other. ICT security Characteristics to be collected for individuals having used the Internet at home in the last three months: — spam (unsolicited e-mails which the individual regards as junk mail and prefers not to receive). ICT competence Characteristics to be collected for individuals having ever used a computer: — most recent training course of at least three hours on any aspect of computer use (within the last three months; between three months and one year ago; between one and three years ago; more than three years ago; never taken a course) — computer skills for copying or moving a file or folder — computer skills for using copy and paste tools to duplicate or move information within a document — computer skills for using basic arithmetic formulae in a spreadsheet — computer skills for compressing files — computer skills for connecting and installing new devices, e.g. printer or modem — computer skills for writing a computer program using a specialised programming language. Characteristics to be collected for individuals having ever used the Internet: — Internet skills for using a search engine to find information — Internet skills for sending e-mails with attached files — Internet skills for posting messages to chat rooms, newsgroups or an online discussion forum — Internet skills for using the Internet to make phone calls — Internet skills for using peer-to-peer file sharing for exchanging movies, music, etc. — Internet skills for creating a web page. Characteristics to be collected for individuals having one or more of the computer or Internet skills: — way of obtaining e-skills: formalised educational institution — way of obtaining e-skills: training courses in adult education centre (but not at the initiative of the employer) — way of obtaining e-skills: vocational training courses (at the request of the employer) — way of obtaining e-skills: self-study using books, CD-ROMs, etc. — way of obtaining e-skills: self-study in the sense of learning-by-doing — way of obtaining e-skills: informal assistance from colleagues, relatives, friends — way of obtaining e-skills: other way. Barriers to use of ICT and the Internet Characteristics to be collected for households without access to the Internet at home: — barriers to home Internet access: have access elsewhere — barriers to home Internet access: do not want Internet (because content harmful, etc.) — barriers to home Internet access: do not need Internet (because not useful, not interesting, etc.) — barriers to home Internet access: equipment costs too high — barriers to home Internet access: access costs too high — barriers to home Internet access: lack of skills — barriers to home Internet access: physical disability — barriers to home Internet access: privacy or security concerns — barriers to home Internet access: other. Characteristics to be collected for individuals having used the Internet in the last three months and not yet using the Internet to replace personal contacts with, or visits to, public services or administrations: — barriers to using e-government: services needed are not available on-line or difficult to find — barriers to using e-government: personal contact is lacking — barriers to using e-government: immediate response is lacking — barriers to using e-government: concerned about protection and security of personal data — barriers to using e-government: additional costs — barriers to using e-government: too complex — barriers to using e-government: other. Characteristics to be collected for individuals having used the Internet but not for Internet commerce activities in the last 12 months: — barriers to Internet commerce: have no need — barriers to Internet commerce: prefer to shop in person, like to see product, loyalty to shops, force of habit — barriers to Internet commerce: lack of skills — barriers to Internet commerce: delivery of goods ordered over the Internet is a problem — barriers to Internet commerce: security or privacy concerns — barriers to Internet commerce: trust concerns about receiving or returning goods, concerns about complaints or redress — barriers to Internet commerce: no payment card with which to pay over the Internet — barriers to Internet commerce: speed of the Internet connection is too slow — barriers to Internet commerce: other. 2. COVERAGE (a) The statistical units to be represented for the characteristics listed in heading 1(b) of this Annex that relate to households, are the households with at least one member in the age group 16 to 74. (b) The statistical units to be represented for the characteristics listed in heading 1(b) of this Annex that relate to individuals are the individuals aged 16 to 74. (c) The geographical scope shall cover households and/or individuals living in any part of the territory of the Member State. 3. REFERENCE PERIODS The reference period for the statistics to be collected is the first quarter of 2006. 4. BREAKDOWNS (a) For the subjects and their characteristics listed in heading 1(b) of this Annex that relate to households, the following background characteristics shall be collected: — Geographical location: living in Objective 1 regions (including transitional or phasing-out Objective 1 regions); living in other regions — Degree of urbanisation: living in densely populated areas; living in intermediate populated areas; living in thinly populated areas — Type of household: number of members in the household (to be collected separately: number of children under 16) — (optional) Household’s net monthly income (to be collected as a value or using quartiles). (b) For the subjects and their characteristics listed in heading 1(b) of this Annex that relate to individuals, the following background characteristics shall be collected: — Geographical location: living in Objective 1 regions (including transitional or phasing-out Objective 1 regions); living in other regions — Degree of urbanisation: living in densely populated areas; living in intermediate populated areas; living in thinly populated area — Gender: male; female — Age group: under 16 (optional); 16 to 24; 25 to 34; 35 to 44; 45 to 54; 55 to 64; 65 to 74; over 74 (optional) — Highest completed level of education according to the International Standard Classification of Educational Levels (ISCED 97): low (ISCED 0, 1 or 2); middle (ISCED 3 or 4); high (ISCED 5 or 6) — Employment situation: employee; self-employed, including family workers; unemployed; students not in the labour force; other not in the labour force. — Occupation according to the International Standard Classification of Occupations (ISCO-88 (COM)): manual workers, non-manual workers; ICT workers, non-ICT workers. 5. PERIODICITY The data shall be provided once for the year 2006. 6. DEADLINES FOR TRANSMISSION OF RESULTS (a) The aggregate data, where necessary flagged for confidentiality or unreliability, referred to in Article 6 of Regulation (EC) No 808/2004 shall be forwarded to Eurostat before 5 October 2006. By that date, the dataset has to be finalised, validated and accepted. The tabulated, computer-readable transmission format shall follow the instructions provided by Eurostat. (b) The metadata referred to in Article 6 of Regulation (EC) No 808/2004 shall be forwarded to Eurostat before 31 July 2006. The metadata shall follow the report template provided by Eurostat. (c) The quality report referred to in Article 7(4) of Regulation (EC) No 808/2004 shall be forwarded to Eurostat by 1 December 2006. The quality report shall follow the report template provided by Eurostat.