ANNEX ISupplementary provisions
ANNEX I MODULE 1: ENTERPRISES AND THE INFORMATION SOCIETY 1. Subjects and their characteristics (a) The subjects to be covered for the reference year 2009, selected from the list in Annex I to Regulation (EC) No 808/2004, are the following: — ICT systems and their usage in enterprises, — use of the Internet and other electronic networks by enterprises, — e-commerce and e-business processes. (b) The following enterprise characteristics must be collected: ICT systems and their usage in enterprises Characteristics to be collected for all enterprises: — computer usage. Characteristics to be collected for enterprises that use computers: — (optional) percentage of persons employed using computers at least once a week, — use of an internal computer network (e.g. LAN), — use of an internal home page (intranet), — use of extranet, — use of free or open source operating systems, such as Linux (i.e. with its source code available, no copyright cost, and the possibility to modify and/or (re)distribute it), — use of RFID technologies. Characteristics to be collected for enterprises that use an internal computer network (e.g. LAN): — use of wireless access within the internal computer network (e.g. LAN). Characteristics to be collected for enterprises that use RFID: — use of RFID for product identification, — use of RFID for monitoring and control of industrial production, — use of RFID for supply chain and inventory tracking and tracing, — use of RFID for service and maintenance information management or asset management, — use of RFID for payment applications, — use of RFID for person identification or access control. Use of the Internet and other electronic networks by enterprises Characteristics to be collected for enterprises that use computers: — access to the Internet. Characteristics to be collected for enterprises that have access to the Internet: — percentage of persons employed using computers connected to the World Wide Web at least once a week, — Internet connection: traditional modem or ISDN, — Internet connection: DSL, — Internet connection: other fixed Internet connection, — Internet connection: mobile connection, — (optional) Internet usage for banking and financial services, — (optional) Internet usage for training and education, — Internet usage for interaction with public authorities, in the previous calendar year, — use of website. Characteristics to be collected for enterprises that interacted with public authorities via the Internet, in the previous calendar year: — Internet usage for obtaining information from public authorities’ websites, in the previous calendar year, — Internet usage for obtaining forms from public authorities’ websites, in the previous calendar year, — Internet usage for returning filled-in forms to public authorities, in the previous calendar year, — Internet usage for handling an administrative procedure completely electronically without the need for additional paperwork, in the previous calendar year, — Internet usage for submitting a proposal in an electronic tender system (public e-procurement), in the previous calendar year. Characteristics to be collected for enterprises that have a website: — (optional) provision of the following facility: privacy policy statement, privacy seal or certification of website safety, — (optional) provision of the following facility: product catalogues or price lists, — (optional) provision of the following facility: possibility for visitors to customise or design products, — (optional) provision of the following facility: online ordering or reservation or booking facility, — (optional) provision of the following facility: online order tracking facility, — (optional) provision of the following facility: personalised content for regular/repeated visitors, — (optional) provision of the following facility: advertisement of open job positions or online job application. E-commerce and e-business processes Characteristics to be collected for enterprises that use computers: — use of automated data exchange (ADE), defined as the exchange of messages (e.g. orders, invoices, payment transactions or description of goods) via the Internet or other computer networks in an agreed format which allows their automatic processing (e.g. XML, EDIFACT) without the individual message being manually typed, — electronic sharing of supply-chain management information with customers or suppliers, — electronic and automatic sharing of relevant information about sales orders received (either electronically or not) with the inventory management function, — electronic and automatic sharing of relevant information about sales orders received (either electronically or not) with the accounting function, — electronic and automatic sharing of relevant information about sales orders received (either electronically or not) with the production or services management function, — electronic and automatic sharing of relevant information about sales orders received (either electronically or not) with the distribution management function, — electronic and automatic sharing of relevant information about purchase orders sent (either electronically or not) with the inventory management function, — electronic and automatic sharing of relevant information about purchase orders sent (either electronically or not) with the accounting function, — use of ERP software package to share information on sales and/or purchases with other internal functional areas (for example, finance, planning, marketing), — use of any software application for managing information about clients (so-called CRM) to capture, store and make available to other business functions the information about its clients, — use of any software application for managing information about clients (so-called CRM) to analyse the information about clients for marketing purposes (setting prices, making sales promotions, choosing distribution channels, etc.), — use of digital signature in any message sent, i.e. using encryption methods that assure the authenticity and integrity of the message (uniquely linked to and capable of identifying the signatory and where any subsequent change to the message is detectable). Characteristics to be collected for enterprises that use automated data exchange: — use of ADE for: sending orders to suppliers, — use of ADE for: receiving e-invoices, — use of ADE for: receiving orders from customers, — use of ADE for: sending e-invoices, — use of ADE for: sending or receiving product information, — use of ADE for: sending or receiving transport documents, — (optional) use of ADE for: sending payment instructions to financial institutions, — (optional) use of ADE for: sending or receiving data to/from public authorities. Characteristics to be collected for enterprises that use computers and are not classified in Section K of NACE Rev. 2: — have sent orders via computer networks, in the previous calendar year, — have received orders via computer networks, in the previous calendar year, — (optional) problems or barriers to e-commerce: products or services not suitable for e-commerce, — (optional) problems or barriers to e-commerce: customers do not want to buy via e-commerce, — (optional) problems or barriers to e-commerce: security concerns, — (optional) problems or barriers to e-commerce: problems related to logistics, — (optional) problems or barriers to e-commerce: uncertainty about legal framework, — (optional) problems or barriers to e-commerce: technical issues in implementing e-commerce, — (optional) problems or barriers to e-commerce: need to reorganise business processes for e-commerce, — (optional) problems or barriers to e-commerce: adverse experiences with electronic sales in the past, — (optional) problems or barriers to e-commerce: language problems related to international e-commerce. Characteristics to be collected for enterprises that share supply chain management information with customers or suppliers and are not classified in Section K of NACE Rev. 2: — exchange of information with suppliers on inventory, production, demand forecasts, — (optional) exchange of information with suppliers on demand forecasts, — (optional) exchange of information with suppliers on inventory levels, — (optional) exchange of information with suppliers on production plans, — exchange of information with suppliers on progress of deliveries, — exchange of information with customers on inventory, production, demand forecasts, — (optional) exchange of information with customers on demand forecasts, — (optional) exchange of information with customers on inventory levels, — (optional) exchange of information with customers on production plans, — exchange of information with customers on progress of deliveries, — (optional) exchange of information with suppliers or customers via websites, — (optional) exchange of information with suppliers or customers via automated data exchange. Characteristics to be collected for enterprises that have received orders via computer networks and are not classified in Section K of NACE Rev. 2: — percentage of total turnover resulting from orders received via computer networks, in the previous calendar year, — percentage of e-commerce sales resulting from orders received via websites, in the previous calendar year, — percentage of e-commerce sales resulting from orders received via automated data exchange, in the previous calendar year, — (optional) percentage of e-commerce sales resulting from orders received via automated data exchange using the Internet, in the previous calendar year, — (optional) percentage of e-commerce sales resulting from orders received via automated data exchange using other networks, in the previous calendar year, — electronic sales by destination: own country, — electronic sales by destination: other EU countries, — electronic sales by destination: rest of the world, — (optional) use of online payment systems for sales via websites, — (optional) use of offline payment systems for sales via websites, — use of secure protocols (SSL/TLS) in receiving orders via the Internet, — (optional) favourable effects of adopting electronic sales: access to new markets, increasing sales potential, — (optional) favourable effects of adopting electronic sales: lower transaction costs, — (optional) favourable effects of adopting electronic sales: increased turnover, — (optional) favourable effects of adopting electronic sales: other effects. Characteristics to be collected for enterprises that have received orders from customers from other countries of the European Union via computer networks and are not classified in Section K of NACE Rev. 2: — (optional) electronic sales by destination: EU country with highest value of electronic sales, in the previous calendar year, — (optional) electronic sales by destination: EU country with second highest value of electronic sales, in the previous calendar year, — (optional) electronic sales by destination: EU country with third highest value of electronic sales, in the previous calendar year. Characteristics to be collected for enterprises that have sent orders via computer networks and are not classified in Section K of NACE Rev. 2: — percentage of total purchases value resulting from orders placed via computer networks, in percentage classes, in the previous calendar year ([0;1], [1;5], [5;10], [10;25], [25;50], [50;75], [75;100]), — electronic purchases by origin: own country, — electronic purchases by origin: other EU countries, — electronic purchases by origin: rest of the world. (c) The following enterprise background characteristics must be collected or obtained from alternative sources: Characteristics to be collected for all enterprises: — main economic activity of the enterprise, in the previous calendar year, — average number of persons employed, in the previous calendar year, — location in terms of convergence/non-convergence region, in the previous calendar year. Characteristics to be collected for enterprises not classified in Section K of NACE Rev. 2: — total purchases of goods and services (in value terms, excluding VAT), in the previous calendar year, — total turnover (in value terms, excluding VAT), in the previous calendar year. 2. Coverage The characteristics specified in heading 1(b) of this Annex are to be collected and obtained for enterprises classified in the following economic activities, of the following enterprise size and with the following geographic scope. (a) Economic activity: enterprises classified in the following categories of NACE Rev. 2: NACE category Description Section C ‘Manufacturing’ Section D, E ‘Electricity, gas and steam, water supply, sewerage and waste management’ Section F ‘Construction’ Section G ‘Wholesale and retail trade; repair of motor vehicles and motorcycles’ Section H ‘Transport and storage’ Section I ‘Accommodation and food service activities’ Section J ‘Information and communication’ Classes 64.19, 64.92, 66.12 and 66.19 Groups 65.1 and 65.2 ‘Financial and insurance activities’ Section L ‘Real estate activities’ Divisions 69-74 ‘Professional, scientific and technical activities’ Section N ‘Administrative and support activities’ (b) Enterprise size: enterprises with 10 or more persons employed. Enterprises with less than 10 persons employed are to be covered optionally. (c) Geographic scope: enterprises located in any part of the territory of the Member State. 3. Reference periods The reference period is the year 2008 for the characteristics which refer to the previous calendar year. The reference period is January 2009 for the other characteristics. 4. Breakdowns For the subjects and their characteristics listed in heading 1(b) of this Annex the following background characteristics must be provided. (a) Economic activity breakdown: according to the following NACE Rev. 2 aggregates: NACE Rev. 2 aggregation for possible calculation of national aggregates 10-18 19-22 23-25 26-33 35-39 41-43 45-47 49-53 55 56 58-63 64.19 + 64.92 + 65.1 + 65.2 + 66.12 + 66.19 68 69-74 77-82 79 NACE Rev. 2 aggregation for possible calculation of European aggregates 10-12 13-15 16-18 26 27-28 29-30 31-33 45 46 47 58-60 61 62-63 64.19 + 64.92 65.1 + 65.2 66.12 + 66.19 77-78 + 80-82 Data must be provided broken down by the respective NACE Rev. 1.1 aggregates in order to establish comparability of data between both versions of economic activity classification. NACE aggregation DA + DB + DC + DD + DE DF + DG + DH DI + DJ DK + DL + DM + DN 45 50 51 52 55.1 + 55.2 60 + 61 + 62 + 63 64 65.12 + 65.22 66.01 + 66.03 72 70 + 71 + 73 + 74 92.1 + 92.2 If covered, the following breakdown should be applied to the optional NACE Rev. 1.1 categories. NACE aggregation 22 40 + 41 55.3 + 55.4 + 55.5 92.3 to 92.7 93 67.12 + 67.13 + 67.2 (b) Size class breakdown: data must be broken down by the following size classes of the number of persons employed. Size class 10 or more persons employed 10 to 49 persons employed 50 to 249 persons employed 250 or more persons employed If covered, the following breakdown should be applied to enterprises with less than 10 persons employed. (The characteristics are to be provided for size classes ‘Less than five persons employed’ and ‘five to nine persons employed’ optionally.) Size class Less than 10 persons employed Less than five persons employed (optional) five to nine persons employed (optional) (c) Geographic breakdown: Data must be broken down by the following regional groups. Regional group Convergence regions Non-convergence regions 5. Periodicity The data must be provided once for the year 2009. 6. Deadlines (a) The aggregate data, where necessary flagged for confidentiality or unreliability, referred to in Article 6 of Regulation (EC) No 808/2004 must be forwarded to Eurostat before 5 October 2009. By that date, the dataset has to be finalised, validated and accepted. The tabulated, computer readable transmission format must follow the instructions provided by Eurostat. (b) The metadata referred to in Article 6 of Regulation (EC) No 808/2004 must be forwarded to Eurostat before 31 May 2009. The metadata must follow the report template provided by Eurostat. (c) The quality report referred to in Article 7(4) of Regulation (EC) No 808/2004 must be forwarded to Eurostat by 5 November 2009. The quality report must follow the report template provided by Eurostat.