ANNEX IISupplementary provisions
ANNEX II MODULE 2: INDIVIDUALS, HOUSEHOLDS AND THE INFORMATION SOCIETY 1. SUBJECTS AND THEIR CHARACTERISTICS (a) The subjects to be covered for the reference year 2010, selected from the list in Annex II to Regulation (EC) No 808/2004, are the following: — access to and use of ICT systems by individuals and/or in households, — use of the Internet for different purposes by individuals and/or in households, — ICT security, — ICT competence, — barriers to the use of ICT and the Internet. (b) The following characteristics are to be collected: Access to and use of ICT systems by individuals and/or in households Characteristics to be collected for all households: — access at home to a computer, — access at home to the Internet, regardless of whether it is used. Characteristics to be collected for households with access to the Internet at home: — devices used to access the Internet at home: desktop computer, — devices used to access the Internet at home: portable computer (laptop), — devices used to access the Internet at home: other mobile devices, — (optional) devices used to access the Internet at home: Internet-enabled mobile phone, — (optional) devices used to access the Internet at home: handheld computer, — devices used to access the Internet at home: TV set with specific Internet device, — devices used to access the Internet at home: games console, — devices used to access the Internet at home: unknown, — type of connection used to access the Internet at home: modem (dial-up access over normal telephone line) or ISDN, — type of connection used to access the Internet at home: DSL (e.g. ADSL, SHDSL), — type of other broadband connection used to access the Internet at home: fixed wired (e.g. cable, optical fibre, Ethernet, PLC), — type of other broadband connection used to access the Internet at home: fixed wireless (e.g. satellite, WiFi, WiMax), — type of other broadband connection used to access the Internet at home: mobile wireless (e.g. UMTS) — (optional) type of other broadband connection used to access the Internet at home: mobile wireless via 3G handset (e.g. UMTS, mobile WiMax), — (optional) type of other broadband connection used to access the Internet at home: mobile wireless via 3G modem (USB key, laptop card), — type of connection used to access the Internet at home: mobile phone over narrowband (GPRS, etc.). Characteristics to be collected for all individuals: — most recent computer use at home, at work or any other place (within the last three months; between three months and a year ago; more than one year ago; never used a computer). Characteristics to be collected for individuals having used a computer in the last three months: — average frequency of computer use (every day or almost every day; at least once a week (but not every day); at least once a month (but not every week); less than once a month), — (optional) location of computer use in the last three months: at home, — (optional) location of computer use in the last three months: at place of work (other than home), — (optional) location of computer use in the last three months: at place of education, — (optional) location of computer use in the last three months: at another person’s home, — (optional) location of computer use in the last three months: at other places (e.g. public library, hotel, airport, Internet café). Use of the Internet for different purposes by individuals and/or in households Characteristics to be collected for all individuals: — most recent Internet use (within the last three months; between three months and a year ago; more than one year ago; never used the Internet). Characteristics to be collected for individuals having already used the Internet: — most recent Internet commerce activity for private use (within the last three months; between three months and a year ago; more than one year ago; never bought or ordered). Characteristics to be collected for individuals having used the Internet in the last three months: — average frequency of Internet use in the last three months (every day or almost every day; at least once a week (but not every day); at least once a month (but not every week); less than once a month), — location of Internet use in the last three months: at home, — location of Internet use in the last three months: at place of work (other than home), — location of Internet use in the last three months: at place of education, — location of Internet use in the last three months: at another person’s home, — location of Internet use in the last three months: at other places, — (optional) location of Internet use in the last three months: public library, — (optional) location of Internet use in the last three months: post office, — (optional) location of Internet use in the last three months: public office, town hall or government agency, — (optional) location of Internet use in the last three months: community or voluntary organisation, — (optional) location of Internet use in the last three months: Internet café, — (optional) location of Internet use in the last three months: hotspot (at hotels, airports, public places, etc.), — use of mobile devices to access the Internet via wireless connection: mobile phone (or smart phone), — use of mobile devices to access the Internet via wireless connection: mobile phone (or smart phone) via GPRS, — use of mobile devices to access the Internet via wireless connection: mobile phone (or smart phone) via UMTS, HSDPA (3G, 3G+), — use of mobile devices to access the Internet via wireless connection: handheld computer (palmtop, PDA), — use of mobile devices to access the Internet via wireless connection: portable computer (laptop) away from home or work, — use of mobile devices to access the Internet via wireless connection: other, — Internet usage in the last three months for private purposes for sending and/or receiving e-mail, — Internet usage in the last three months for private purposes for telephoning over the Internet, video calls (via webcam) over the Internet, — Internet usage in the last three months for private purposes for posting messages to chat sites, social networking sites, blogs, newsgroups or online discussion forum, use of instant messaging, — Internet usage in the last three months for private purposes for finding information about goods and services, — Internet usage in the last three months for private purposes for using services related to travel and accommodation, — Internet usage in the last three months for private purposes for listening to web radio and/or watching web television, — Internet usage in the last three months for private purposes for uploading to any website self-created content (text, images, photos, videos, music, etc.) to be shared, — Internet usage in the last three months for private purposes for downloading software (other than games software), — Internet usage in the last three months for private purposes for playing or downloading games, images, films or music, — Internet usage in the last three months for private purposes for reading or downloading online news, newspapers or news magazines, — Internet usage in the last three months for private purposes for looking for a job or sending a job application, — Internet usage in the last three months for private purposes for seeking health-related information, — Internet usage in the last three months for private purposes for Internet banking, — (optional) Internet usage in the last three months for private purposes for selling goods or services, e.g. via auctions, — Internet usage in the last three months for private purposes for looking for information about education, training or course offers, — Internet usage in the last three months for private purposes for doing an online course (in any subject), — Internet usage in the last three months for private purposes for consulting the Internet with the purpose of learning, — Internet usage in the last three months for private purposes for obtaining information from public authorities’ websites, — Internet usage in the last three months for private purposes for downloading official forms from public authorities’ websites, — Internet usage in the last three months for private purposes for sending filled-in forms to public authorities. Characteristics to be collected for individuals having used the Internet in the last three months for private purposes for reading or downloading online news, newspapers or news magazines: — Internet usage in the last three months for private purposes for reading or downloading online news, newspapers or news magazines that have been subscribed to in order to receive them regularly. Characteristics to be collected for individuals having used the Internet in the last 12 months: — Internet usage in the last 12 months for private purposes for obtaining information from public authorities’ websites, — Internet usage in the last 12 months for private purposes for downloading official forms from public authorities’ websites, — Internet usage in the last 12 months for private purposes for sending filled-in forms to public authorities, — Internet usage in the last 12 months for placing a bet (e.g. sports betting), gambling or playing lotto. Characteristics to be collected for individuals having used the Internet for Internet commerce activities for private use in the last 12 months: — Internet usage for ordering food or groceries in the last 12 months, — Internet usage for ordering household goods in the last 12 months, — Internet usage for ordering medicine in the last 12 months, — Internet usage for ordering films or music in the last 12 months (to be reported separately: whether delivered online), — Internet usage for ordering books, magazines or newspapers (including e-books) in the last 12 months (to be reported separately with e-learning material: whether delivered online), — Internet usage for ordering e-learning material in the last 12 months (to be reported separately with books, magazines or newspapers: whether delivered online), — Internet usage for ordering clothes or sports goods in the last 12 months, — Internet usage for ordering video games software and upgrades in the last 12 months (to be reported separately with other computer software and upgrades: whether delivered online), — Internet usage for ordering other computer software and upgrades in the last 12 months (to be reported separately with video games software and upgrades: whether delivered online), — Internet usage for ordering computer hardware in the last 12 months, — Internet usage for ordering electronic equipment (incl. cameras) in the last 12 months, — Internet usage for ordering telecommunication services (e.g. TV, broadband subscriptions, fixed line or mobile phone subscriptions, uploading money for prepaid phone cards), — Internet usage for purchasing shares, insurance policies and other financial services in the last 12 months, — Internet usage for ordering holiday accommodation (hotels, etc.) in the last 12 months, — Internet usage for ordering other travel arrangements (transport tickets, car hire, etc.), — Internet usage for ordering tickets for events in the last 12 months, — Internet usage for ordering other goods or services in the last 12 months, — goods or services bought or ordered in the last 12 months from national sellers, — goods or services bought or ordered in the last 12 months from sellers from other EU countries, — goods or services bought or ordered in the last 12 months from sellers from the rest of the world, — goods or services bought or ordered in the last 12 months: country of origin of sellers is not known. ICT security Characteristics to be collected for individuals having used the Internet in the last 12 months: — level of concern regarding Internet usage for private purposes: catching a virus or other computer infection (e.g. worm or Trojan horse) resulting in loss of information or time (strongly, mildly, not at all), — level of concern regarding Internet usage for private purposes: unsolicited emails (‘spam’) received (strongly, mildly, not at all), — level of concern regarding Internet usage for private purposes: abuse of personal information sent on the Internet and/or other privacy violations (e.g. abuse of pictures, videos, personal data uploaded on community websites) (strongly, mildly, not at all), — level of concern regarding Internet usage for private purposes: financial loss as a result of receiving fraudulent messages (‘phishing’) or being redirected to fake websites asking for personal information (‘pharming’) (strongly, mildly, not at all), — level of concern regarding Internet usage for private purposes: financial loss due to fraudulent payment (credit or debit) card use (strongly, mildly, not at all), — level of concern regarding Internet usage for private purposes: children accessing inappropriate websites or contacting potentially dangerous persons from a computer within the household (strongly, mildly, not at all), — problems experienced through using the Internet for private purposes in the last 12 months: catching a virus or other computer infection (e.g. worm or Trojan horse) resulting in loss of information or time, — problems experienced through using the Internet for private purposes in the last 12 months: unsolicited emails (‘spam’) received, — problems experienced through using the Internet for private purposes in the last 12 months: abuse of personal information sent on the Internet and/or other privacy violations (e.g. abuse of pictures, videos, personal data uploaded on community websites), — problems experienced through using the Internet for private purposes in the last 12 months: financial loss as a result of receiving fraudulent messages (‘phishing’) or being redirected to fake websites asking for personal information (‘pharming’), — problems experienced through using the Internet for private purposes in the last 12 months: financial loss due to fraudulent payment (credit or debit) card use, — problems experienced through using the Internet for private purposes in the last 12 months: children accessing inappropriate websites or contacting potentially dangerous persons from a computer within the household, — security concerns as a barrier to ordering or buying goods or services for private use via the Internet in the last 12 months, — security concerns as a barrier to carrying out banking activities such as account management for private purposes via the Internet in the last 12 months, — security concerns as a barrier to providing personal information to online communities for social and professional networking in the last 12 months, — security concerns as a barrier to communicating with public services or administrations for private purposes via the Internet in the last 12 months, — security concerns as a barrier to downloading software, music, video files, games or other data files for private purposes via the Internet in the last 12 months, — security concerns as a barrier to using the Internet with a mobile device (e.g. laptop) via wireless connection from places other than home in the last 12 months, — use of any kind of IT security software or tool (anti-virus, anti-spam, firewall, etc.) in order to protect the private computer and data (yes, no, don’t know, not applicable because the individual does not use a computer), — frequency of making safety copies or back-up files (private documents, pictures, etc.) from the computer on any external storage device, for example, a CD, DVD, external hard disk, USB storage device, or disk space on Internet servers (always or almost always; sometimes; never or hardly ever; not applicable because the individual does not keep files on a computer). Characteristics to be collected for individuals having used the Internet in the last 12 months and having used any kind of IT security software or tool in order to protect the private computer and data: — use of a virus checking program and/or an anti-spyware program, — use of a hardware or software firewall, — use of email filtering to prevent ‘spam’, — use of parental control or web filtering software, — use of other IT security software or tool, — use of a package but components are not known, — making updates of one or more security products in use (yes, every time a new update is available, automatically or manually; yes, occasionally or when remembered; no). Characteristics to be collected for individuals having used the Internet in the last 12 months and having used any kind of IT security software or tool in order to protect the private computer and data but having made no update of security products: — reason for not updating security products: individual believes it is unnecessary as the risk is too low, — reason for not updating security products: individual does not know how to update, — reason for not updating security products: individual does not think the update is effective, — reason for not updating security products: individual believes the update is too expensive, — reason for not updating security products: other. ICT competence Characteristics to be collected for individuals having ever used a computer: — (optional) most recent training course of at least three hours on any aspect of computer use (within the last three months; between three months and one year ago; between one and three years ago; more than three years ago; never taken a course). Characteristics to be collected for individuals having ever used the Internet: — Internet skills for using a search engine to find information, — Internet skills for sending e-mails with attached files, — Internet skills for posting messages to chat rooms, newsgroups or an online discussion forum, — Internet skills for using the Internet to make phone calls, — Internet skills for using peer-to-peer file sharing for exchanging movies, music, etc., — Internet skills for creating a web page. Barriers to the use of ICT and the Internet Characteristics to be collected for households without access to the Internet at home: — reason for not having access to the Internet at home: have access to Internet elsewhere, — reason for not having access to the Internet at home: do not want Internet (because content harmful, etc.), — reason for not having access to the Internet at home: do not need Internet (because not useful, not interesting, etc.), — reason for not having access to the Internet at home: equipment costs too high, — reason for not having access to the Internet at home: access costs too high (telephone, etc.), — reason for not having access to the Internet at home: lack of skills, — reason for not having access to the Internet at home: privacy or security concerns, — reason for not having access to the Internet at home: physical disability, — reason for not having access to the Internet at home: none of the above, but other. 2. COVERAGE (a) The statistical units to be represented for the characteristics listed in heading 1(b) of this Annex that relate to households are households with at least one member in the age group 16 to 74. (b) The statistical units to be represented for the characteristics listed in heading 1(b) of this Annex that relate to individuals are individuals aged 16 to 74. (c) The geographic scope comprises households and/or individuals living in any part of the territory of the Member State. 3. REFERENCE PERIOD The main reference period for the statistics to be collected is the first quarter of 2010. 4. BREAKDOWNS (a) For the subjects and their characteristics listed in heading 1(b) of this Annex that relate to households, the following background characteristics are to be collected: — region of residence (to be collected according to the NUTS1 classification of regions), — (optional) region of residence according to the NUTS2 classification, — geographic location: living in convergence regions (including phasing-out regions); living in regional competitiveness and employment regions, — degree of urbanisation: living in densely populated areas; living in intermediate populated areas; living in sparsely populated areas, — type of household: number of members in the household (to be collected separately: number of children under 16). (b) For the subjects and their characteristics listed in heading 1(b) of this Annex that relate to individuals, the following background characteristics are to be collected: — region of residence (to be collected according to the NUTS1 classification of regions), — (optional) region of residence according to the NUTS2 classification, — geographic location: living in convergence regions (including phasing-out regions); living in regional competitiveness and employment regions, — degree of urbanisation: living in densely populated areas; living in intermediate populated areas; living in sparsely populated areas, — gender: male; female, — age (to be collected as a value or using age groups): under 16 (optional); 16 to 24; 25 to 34; 35 to 44; 45 to 54; 55 to 64; 65 to 74; over 74 (optional), — highest completed level of education according to the International Standard Classification of Education (ISCED 97): low (ISCED 0, 1 or 2); middle (ISCED 3 or 4); high (ISCED 5 or 6), — employment situation: employee or self-employed, including family workers; unemployed; students not in the labour force; other not in the labour force, — occupation according to the International Standard Classification of Occupations (ISCO-88): manual workers; non-manual workers; ICT workers, non-ICT workers. 5. PERIODICITY — The data are to be provided once for the year 2010. 6. DEADLINES FOR TRANSMISSION OF RESULTS (a) The aggregate data referred to in Article 6 of Regulation (EC) No 808/2004, where necessary flagged for confidentiality or unreliability, must be forwarded to Eurostat before 5 October 2010. By that date, the dataset has to be finalised, validated and accepted. The tabulated, computer-readable transmission format must follow the instructions provided by Eurostat. (b) The metadata referred to in Article 6 of Regulation (EC) No 808/2004 must be forwarded to Eurostat before 31 May 2010. The metadata must follow the report template provided by Eurostat. (c) The quality report referred to in Article 7(4) of Regulation (EC) No 808/2004 must be forwarded to Eurostat by 5 November 2010. The quality report must follow the report template provided by Eurostat.