ANNEX ISupplementary provisions
ANNEX I ASSISTANCE PROVIDED TO DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY (a) Assistance at designated terminals Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to: — communicate their arrival at the terminal and their request for assistance at designated points, — move from the designated point to the check-in counter, waiting room and embarkation area, — board the vehicle, with the provision of lifts, wheelchairs or other assistance needed, as appropriate, — load their luggage, — retrieve their luggage, — alight from the vehicle, — carry a recognised assistance dog on board a bus or coach, — proceed to the seat; (b) Assistance on board Assistance and arrangements necessary to enable disabled persons and persons with reduced mobility to: — be provided with essential information on a journey in accessible formats subject to request made by the passenger, — board/alight during pauses in a journey, if there are personnel other than the driver on board.