Module 1: Enterprises and the information society
ANNEX ISupplementary provisions
ANNEX I Module 1: Enterprises and the information society 1. SUBJECTS AND THEIR CHARACTERISTICS (a) The subjects to be covered for the reference year 2015, selected from the list in Annex I to Regulation (EC) No 808/2004, are: — ICT systems and their usage in enterprises, — ICT competence in the enterprise unit and the need for ICT skills, — use of the internet and other electronic networks by enterprises, — access to and use of technologies providing the ability to connect to the internet or other networks from anywhere at any time (ubiquitous connectivity), — e-business processes and organisational aspects, — ICT security and trust, — e-commerce, — barriers to the use of ICT, the internet and other electronic networks, e-commerce and e-business processes. (b) The following enterprise characteristics are to be collected: ICT systems and their usage in enterprises Characteristic to be collected for all enterprises: — computer usage. Characteristic to be collected for enterprises that use computers: — (optional) persons employed or percentage of the total number of persons employed who use computers for business purposes. ICT competence in the enterprise unit and the need for ICT skills Characteristics to be collected for enterprises that use computers: — employment of ICT specialists, — provision of any type of training to develop ICT-related skills for ICT specialists, during the previous calendar year, — provision of any type of training to develop ICT-related skills for other persons employed, during the previous calendar year, — recruitment or attempted recruitment of ICT specialists, during the previous calendar year, — performance of the following ICT functions during the previous calendar year (‘Mainly by own employees including those employed in parent or affiliate enterprises’; ‘Mainly by external supplier’; ‘Not applicable’): — maintenance of ICT infrastructure (servers, computers, printers, networks), — support for office software, — development of business management software/systems, — support for business management software/systems, — development of web applications, — support for web applications, — security and data protection. Characteristic to be collected for enterprises that use computers and which have recruited or tried to recruit ICT specialists during the previous calendar year: — existence of vacancies for ICT specialists that were difficult to fill, during the previous calendar year. Use of the internet and other electronic networks by enterprises Characteristic to be collected for enterprises that use computers: — access to the internet. Characteristics to be collected for enterprises that have access to the internet: — persons employed or percentage of the total number of persons employed who use computers with access to the internet for business purposes, — internet connection: DSL or any other type of fixed broadband connection, — internet connection: mobile broadband connection via a portable device using mobile telephone networks (‘3G’ or ‘4G’), — (optional) internet connection: mobile broadband connection via portable computer using mobile telephone networks (‘3G’ or ‘4G’), — (optional) internet connection: mobile broadband connection via other portable devices such as smartphones, using mobile telephone networks (‘3G’ or ‘4G’), — use of a website, — persons employed or percentage of the total number of persons employed using a portable device provided by the enterprise which allows internet connection via mobile telephone networks, for business purposes, — use of social networks, not solely used for posting paid adverts, — use of enterprise's blogs or microblogs, not solely used for posting paid adverts, — use of multimedia content-sharing websites, not solely used for posting paid adverts, — use of wiki-based knowledge-sharing tools, not solely used for posting paid adverts, — (optional) use of paid adverts on the internet. Characteristic to be collected for enterprises that have DSL or any other type of fixed broadband connection to the internet: — maximum contracted download speed of the fastest fixed internet connection in Mbit/s; ([0, < 2]; [2, < 10]; [10, < 30]; [30, < 100]; [≥ 100]). Characteristics to be collected for enterprises that have a website: — provision of the following facility: description of goods or services, price lists, — provision of the following facility: online ordering or reservation or booking, — provision of the following facility: possibility for visitors to customise or design online goods or services, — provision of the following facility: tracking or status of placed orders, — provision of the following facility: personalised content in the website for regular/recurrent visitors, — provision of the following facility: links or references to the enterprise's social media profiles, — (optional) provision of the following facility: privacy policy statement, privacy seal, or certification of website safety, — (optional) provision of the following facility: advertisement of open job positions or online job application. Characteristics to be collected for enterprises that use social media, referring specifically to social networks, enterprise's blogs or microblogs, multimedia content-sharing websites or wiki-based knowledge-sharing tools, for purposes other than posting paid adverts: — use of social media to develop the enterprise's image or marketing products, — use of social media to obtain or respond to customer opinions, reviews or questions, — use of social media to involve customers in development or innovation of goods or services, — use of social media to collaborate with business partners or other organisations, — use of social media to recruit employees, — use of social media to exchange views, opinions or knowledge within the enterprise. Access to and use of technologies providing the ability to connect to the internet or other networks from anywhere at any time (ubiquitous connectivity) Characteristics to be collected for enterprises that have access to the internet: — (optional) provision of remote access to the enterprise's e-mail system, documents or applications, — (optional) use of cloud computing services, excluding free-of-charge-services. Characteristics to be collected for enterprises that have access to the internet and buy cloud computing services: — (optional) use of e-mail as a cloud computing service, — (optional) use of office software as a cloud computing service, — (optional) hosting the enterprise's database(s) as a cloud computing service, — (optional) storing files as a cloud computing service, — (optional) use of finance or accounting software applications as a cloud computing service, — (optional) use of Customer Relationship Management (CRM) as a cloud computing service, — (optional) use of computing power for running the enterprise's own software as a cloud computing service, — (optional) use of cloud computing services delivered from shared servers of service providers, — (optional) use of cloud computing services delivered from servers of service providers exclusively reserved for the enterprise. E-business processes and organisational aspects Characteristics to be collected for enterprises that use computers: — use of an ERP (Enterprise Resource Planning) software package to share information among different business functions, — use of any software application for managing information on customers (Customer Relationship Management — CRM software) that makes it possible to capture, store and make available to other business functions information on the enterprise's customers, — use of any software application for managing information on customers (Customer Relationship Management — CRM software) that enables information on customers to be analysed for marketing purposes, — electronic sharing of Supply Chain Management (SCM) information with suppliers or customers in order to coordinate the availability and delivery of products or services to the final consumer, without the information being typed manually. — (optional) sending of invoices to other enterprises or public authorities, during the previous calendar year, — (optional) percentage of all invoices sent as e-invoices in a standard structure suitable for automated processing, to other enterprises or public authorities, during the previous calendar year, — (optional) percentage of all invoices sent as invoices in electronic form not suitable for automated processing, to other enterprises or public authorities, during the previous calendar year, — (optional) percentage of all invoices sent only as invoices in paper form, to other enterprises or public authorities, during the previous calendar year, — (optional) percentage of all invoices received as e-invoices, in a standard structure suitable for automated processing, during the previous calendar year, — (optional) percentage of all invoices received as invoices in paper form or in electronic form not suitable for automated processing, during the previous calendar year. Characteristics to be collected for enterprises that electronically share Supply Chain Management information: — electronic sharing of Supply Chain Management information with suppliers or customers via websites (enterprise's website, website of business partners or web portals), — electronic sharing of Supply Chain Management information with suppliers or customers via electronic exchange of information suitable for automated processing. ICT security and trust Characteristic to be collected for enterprises that use computers: — existence of a formally defined ICT security policy. Characteristics to be collected for enterprises that use computers and have a formally defined ICT security policy: — addressed risk in ICT security policy: destruction or corruption of data due to attack or by unexpected incident, — addressed risk in ICT security policy: disclosure of confidential data due to intrusion, pharming or phishing attacks or by accident, — addressed risk in ICT security policy: unavailability of ICT services due to attack from outside (e.g. denial of service attack), — temporal period of definition or most recent review of ICT security policy (‘within the last twelve months’; ‘more than twelve months and up to 24 months ago’; ‘more than twenty four months ago’). E-commerce Characteristics to be collected for enterprises that use computers: — receipt of orders for goods or services that were placed via a website or app (web sales), in the previous calendar year, — (optional) obstacles limiting or preventing sales via a website or app due to goods or services not being suitable for web sale, — (optional) obstacles limiting or preventing sales via a website or app due to problems related to logistics, — (optional) obstacles limiting or preventing sales via a website or app due to problems with payment, — (optional) obstacles limiting or preventing sales via a website or app due to problems with ICT security or data protection, — (optional) obstacles limiting or preventing sales via a website or app due to problems with the legal framework, — (optional) obstacles limiting or preventing sales via a website or app due to excessively high investment costs compared with the expected benefits, — receipt of orders for goods or services via EDI-type messages (EDI-type sales), in the previous calendar year, — placement of orders for goods or services via a website, app or EDI-type message, in the previous calendar year. Characteristics to be collected for enterprises that have received orders placed via a website or app in the previous calendar year: — value, or percentage of total turnover, of e-commerce sales resulting from orders placed via a website or app, in the previous calendar year, — percentage of e-commerce sales (turnover) to private consumers (B2C) resulting from orders placed via a website or app, in the previous calendar year, — percentage of e-commerce sales (turnover) to other enterprises (B2B) and e-commerce sales to public authorities (B2G) resulting from orders placed via a website or app, in the previous calendar year, — electronic sales by origin: own country, in the previous calendar year, — electronic sales by origin: other EU countries, in the previous calendar year, — electronic sales by origin: rest of the world, in the previous calendar year, — (optional) use of online payment systems for sales via a website or app, i.e. payment integrated in the ordering transaction, — (optional) use of offline payment systems for sales via a website or app, i.e. payment not integrated in the ordering transaction. Characteristic to be collected for enterprises that have received orders for products or services via EDI-type messages: — value or percentage of the total turnover of e-commerce sales resulting from orders received via EDI-type messages, in the previous calendar year, — electronic sales by origin: own country, in the previous calendar year, — electronic sales by origin: other EU countries, in the previous calendar year, — electronic sales by origin: rest of the world, in the previous calendar year. Characteristics to be collected for enterprises that have placed orders via a website, app or EDI-type message: — (optional) placing of orders for goods or services via a website or app, in the previous calendar year, — (optional) placing of orders for goods or services via EDI-type messages, in the previous calendar year, — placing of orders via a website, app or EDI-type message for goods or services to the value of at least 1 % of the total value of purchases, in the previous calendar year. Characteristics to be collected for enterprises that have placed orders via a website, app or EDI-type message to the value of at least 1 % of the total value of purchases, in the previous calendar year: — (optional) electronic purchases by origin: own country, in the previous calendar year, — (optional) electronic purchases by origin: other EU countries, in the previous calendar year, — (optional) electronic purchases by origin: rest of the world, in the previous calendar year. (c) The following enterprise background characteristics are to be collected or obtained from alternative sources: Characteristics to be collected for all enterprises: — main economic activity of the enterprise, in the previous calendar year, — average number of persons employed, in the previous calendar year, — total turnover (in value terms, excluding VAT), in the previous calendar year. 2. COVERAGE The characteristics specified in headings 1(b) to (c) of this Annex are to be collected and obtained for enterprises classified in the following economic activities, for the following enterprise sizes and with the following geographical scope. (a) Economic activity: enterprises classified in the following categories of NACE Rev. 2: NACE category Description Section C ‘Manufacturing’ Section D, E ‘Electricity, gas and steam, water supply, sewerage and waste management’ Section F ‘Construction’ Section G ‘Wholesale and retail trade; repair of motor vehicles and motorcycles’ Section H ‘Transport and storage’ Section I ‘Accommodation and food service activities’ Section J ‘Information and communication’ Section L ‘Real estate activities’ Divisions 69-74 ‘Professional, scientific and technical activities’ Section N ‘Administrative and support activities’ Group 95.1 ‘Repair of computers and communication equipment’ (b) Enterprise size: enterprises with 10 or more persons employed. Enterprises with less than 10 persons employed may be covered optionally. (c) Geographical scope: enterprises located in any part of the territory of the Member State. 3. REFERENCE PERIODS The reference period is 2014 for the characteristics referring to the previous calendar year. The reference period is 2015 for the other characteristics. 4. BREAKDOWNS For the subjects and their characteristics listed in heading 1(b) of this Annex, the following background characteristics are to be provided. (a) Economic activity breakdown: according to the following NACE Rev. 2 aggregates: NACE Rev. 2 aggregation for possible calculation of national aggregates 10-18 19-23 24-25 26-33 35-39 41-43 45-47 47 49-53 55 58-63 68 69-74 77-82 26.1-26.4, 26.8, 46.5, 58.2, 61, 62, 63.1, 95.1 NACE Rev. 2 aggregation for possible calculation of European aggregates 10-12 13-15 16-18 26 27-28 29-30 31-33 45 46 55-56 58-60 61 62-63 77-78 + 80-82 79 95.1 (b) Size class breakdown: data are to be broken down by the following size classes by number of persons employed: Size class 10 or more persons employed 10 to 49 persons employed 50 to 249 persons employed 250 or more persons employed Where covered, the following breakdown is to be applied to enterprises with less than 10 persons employed. (Characteristics for size classes ‘Less than 5 persons employed’ and ‘5 to 9 persons employed’ are optional.) Size class Less than 10 persons employed Less than 5 persons employed (optional) 5 to 9 persons employed (optional) 5. PERIODICITY The data are to be provided once for the year 2015. 6. DEADLINES (a) The aggregate data referred to in Article 6 of Regulation (EC) No 808/2004, where necessary flagged for confidentiality or unreliability, are to be transmitted to Eurostat before 5 October 2015. By that date, the dataset has to be finalised, validated and accepted. (b) The metadata referred to in Article 6 of Regulation (EC) No 808/2004 are to be forwarded to Eurostat before 31 May 2015. (c) The quality report referred to in Article 7(3) of Regulation (EC) No 808/2004 is to be forwarded to Eurostat by 5 November 2015. (d) The data and metadata are to be provided to Eurostat in accordance with the exchange standard specified by Eurostat using the Single Entry Point services. The metadata and the quality report are to be provided in the standard metadata structure defined by Eurostat.