Integrity and control of the licence, mutual assistance
Article 13
1. Entries made on licences or extracts shall not be altered after their issue. 2. Where a competent customs authority has a doubt on the accuracy of entries on the licence or extract, it shall ask the licence-issuing authority for clarifications. Where a licence-issuing authority has a doubt on the accuracy of entries on the licence or extract, it shall ask the competent customs authority for clarifications. The first subparagraph shall not apply where it concerns minor or evident errors which the licence issuing authority or competent customs authority can remedy by applying the legislation correctly. 3. Where the licence issuing authority considers a correction necessary, it shall correct the licence or the extract without delay. 4. When licences or extracts are used in paper format, licence issuing authorities shall correct them only if they have been returned by the economic operator. 5. For electronic licences or extracts, the licence issuing authority shall validate the corrected version, which shall replace the original version. Where in accordance with the transitional rules laid down in Articles 21a to 21d of this Regulation or during the periods of temporary unavailability governed by Section 3 of Implementing Regulation (EU) 2025/1272, the issuing authority issues licences or extracts in paper form, it shall indicate on the top of these documents that they were corrected by adding the entry ‘licence corrected on …’ or ‘extract corrected on …’. Any former entries shall be reproduced on each copy. 6. Where, in accordance with the transitional rules laid down in Articles 21a to 21d of this Regulation or during the periods of temporary unavailability governed by Section 3 of Implementing Regulation (EU) 2025/1272, the licence is issued on paper at the request of the licence issuing authority, the titular holder or transferee shall return the licence or extract. Where on the basis of risk management the authenticity of a paper licence or extract, or entries or endorsements thereon must be verified, the authority concerned shall return the licence or extract, or a photocopy thereof to the competent authorities. The request for verification and its assessment shall be communicated by electronic means in accordance with Council Regulation (EC) No 515/97 ( 12 ) using the standard form as set out in Annex III to this Regulation. Authorities may agree on further simplification including direct consultations using the customs office list (COL) published on the Commission's official website. The requested authority shall ensure that a reply to the requesting authority is sent within 20 calendar days when the authorities are established in the same Member State. Where different Member States are involved, the reply shall be sent within 60 calendar days. 7. If the licence or extract is returned before the end of validity and the exhaustion of the available quantity, the competent authority shall indicate it in ELAN. Where, in accordance with the transitional rules laid down in Articles 21a to 21d of this Regulation or during the periods of temporary unavailability governed by Section 3 of Implementing Regulation (EU) 2025/1272, a licence or extract printed on paper is returned, the competent authority shall, on request, give a receipt to the party concerned, or alternatively note and stamp a date of receipt on a printed copy produced by the party concerned.