Complaints
Article 14
Where the applicant complains to the regulatory body pursuant to Article 13(5) of Directive 2012/34/EU, that regulatory body shall, in assessing the impact of any decision it may take to grant an appropriate part of the capacity to the applicant, take into account at least the following elements, where these are relevant: — Contractual obligations and the viability of the business models of other users of the service facility affected; — overall volume of service facility capacity already allocated to other users affected; — investments made into the facility by other users affected; — availability of viable alternatives to accommodate needs of other users affected, including alternatives in other Member States in case of international train services; — the viability of the business model of the operator of the service facility; — access rights to connecting infrastructure.