Service facility description
Article 4
1. Operators of service facilities shall establish a service facility description for the service facilities and services for which they are responsible. 2. The service facility description shall include at least the following information to the extent it is required by this Regulation: (a) the list of all installations in which rail related services are supplied, including information on their locations and opening hours; (b) key contact details of the operator of the service facility; (c) a description of the technical characteristics of the service facility, such as sidings or shunting and marshalling tracks, technical equipment for loading and unloading, for washing, for maintenance and available storage capacity; information on private branch lines and sidings that are not part of the railway infrastructure, but are needed to get access to service facilities which are essential for the provision of railway transport services; (d) a description of all rail-related services, which are supplied in the facility, and of their type (basic, additional or ancillary); (e) the possibility for self-supply of rail-related services and conditions applying thereto; (f) information on procedures for requesting access to the service facility or services supplied in the facility or both, including deadlines for submitting requests, and time limits for handling those requests; (g) in service facilities operated by more than one operator or where rail-related services are provided by more than one operator, an indication as to whether separate requests for access to the facilities and for those services need to be submitted; (h) information on the minimum content and format of a request for access to service facilities and rail-related services, or a template for such a request; (i) at least in the case of service facilities operated and rail-related services provided by operators under the direct or indirect control of a controlling entity, model access contracts and general terms and conditions; (j) where relevant, information on the terms of use of the operator's IT systems, if applicants are required to use such systems, and the rules concerning the protection of sensitive and commercial data; (k) a description of the coordination procedure and regulatory measures referred to in Article 10 and priority criteria referred to in Article 11; (l) information on changes in technical characteristics and temporary capacity restrictions of the service facility, which could have a major impact on the service facility's operation, including planned works; (m) information on charges for getting access to service facilities and charges for the use of each rail-related service supplied therein; (n) information on principles of discount schemes offered to applicants, while respecting commercial confidentiality requirements.