ANNEX IISupplementary provisions
ANNEX II MINIMUM INFORMATION TO BE PROVIDED BY RAILWAY UNDERTAKINGS AND TICKET VENDORS Part I: Pre-journey information General conditions applicable to the contract Time schedules and conditions for the fastest trip Time schedules and conditions for all available fares, highlighting the lowest fares Accessibility, access conditions and availability on board of facilities for persons with disabilities and persons with reduced mobility in accordance with Directive (EU) 2019/882 and Regulations (EU) No 454/2011 and (EU) No 1300/2014 Availability of capacity and access conditions for bicycles Availability of seats in first and second class as well as couchette cars and sleeping carriages Disruptions and delays (planned and in real time) Availability of on-board facilities, including Wi-Fi and toilets, and of on-board services, including the assistance passengers are provided with by staff Information prior to purchase on whether the ticket or the tickets constitute a through-ticket Procedures for reclaiming lost luggage Procedures for the submission of complaints Part II: Information during the journey On-board services and facilities, including Wi-Fi Next station Disruptions and delays (planned and in real time) Main connecting services Security and safety issues Part III: Operations regarding reservation systems Requests for availability of rail transport services, including applicable tariffs Requests for reservation of rail transport services Requests for partial or full cancellation of a reservation