KEY PERFORMANCES INDICATORS, REFERRED TO IN ARTICLE 10
ANNEX IISupplementary provisions
ANNEX II KEY PERFORMANCES INDICATORS, REFERRED TO IN ARTICLE 10 The following concepts shall be used in the proposal: — Metrics: something that is measured and reported to help manage a process or activity. — Key Performance Indicator (KPI): A metric that is used to measure the achievement of the Critical Success Factors and help manage a process / plan /project or other activity. Naming convention The naming convention for the indicators aims to facilitate the mapping between the indicators and the categories that they belong to. Each indicator shall be associated with a code that uniquely identifies it according to the following nomenclature: [T][CC]-[n] Where: — T: indicator type. It can be a KPI (K) or a metric (M). — CC: category. The second column indicates the acronyms used for each of KPI or Metric categories. S Sensors CAT SST Catalogue DS Data Sharing TR Tasking Requests DB SST Database SP Service Provision FD Front Desk U User engagement and outreach — n: sequence. Number that identifies the indicator across each category. List of Metrics & KPI to be used and associated targets Target values has to be proposed by the SST Partnership in the grant proposal. The proposal of the SST Partnership shall demonstrate how those metrics/KPIs will be measured and monitored along the project. Category ID Title Expected target 2022 2027 Sensors MS-1 Number of sensors TBD TBD KS-1 Sensors not sharing data 0 0 MS-2 Sensors declared dedication KS-2 Sensors real dedication =MS-2 =MS-2 MS-3 Sensors recovery time KS-3 Sensors calibration campaigns compliance 100 % 100 % MS-4 Sensors in calibration campaign KS-4 Sensors sharing data in calibration campaign 100 % 100 % SST Catalogue KCAT-1 Number of autonomously catalogued objects; TBD TBD MCAT-1 % of autonomously catalogued objects with respect to the US public catalogue; TBD TBD K-CAT 2 Accuracy of catalogue debris TBD TBD K-CAT 3 Orbit age of the objects in the catalogue TBD TBD K-CAT 4 Number of new objects added TBD TBD SST Database MDB-1 Space objects population KDB-1 Orbit regimes coverage MDB-2 Age of orbits Data Sharing MDS-1 Declared data sharing regularity KDS-1 Effective data sharing regularity =MSD-1 =MSD-1 MDS-2 Number of measurements MDS-3 Number of tracks MDS-4 Number of orbits Service Provision MSP-1 Number of events reported KSP-1 Autonomous events MSP-2 Number of products KSP-2 Autonomous products KSP-3 Products delivery timeliness 3h (TBC) 1h (TBC) MSP-3 Service specific requests KSP-4 Resolution time for service specific requests 1 day (TBC) 0,5 days (TBC) KSP-5 Products format deviations 0 % 0 % KSP-6 CA service configuration compliance 100 % 100 % KSP-8 Contribution of Sensors to autonomous products Tasking requests MTR-1 Number of tasking requests MTR-2 Tasking responses by types KTR-1 Successful tasking requests KTR-2 Tasking requests resolution time KTR-3 Responsiveness to Tasking Requests per Sensor Front Desk MFD-1 Number of support requests MFD-2 Number of incidents KFD-1 Resolution time for support requests KFD-2 Resolution time for incidents KFD-3 Products downloads KFD-4 Autonomous products downloads KFD-5 Portal availability User engagement and outreach MU-1 Number of potential users/organization KU-1 User uptake / Number of users MU-2 Number of new users KU-2 Users downloading the products KU-3 Users accessing the Portal MU-3 Users’ uploads MU-4 Spacecraft status