Procedures
Article 5
1. The procedures referred to in Article 2(2), points (a) and (b), shall be adapted to the business model of the crowdfunding service provider and shallinclude: (a) a compilation of a list of contact details of the persons or department in charge in case of failure of the crowdfunding service provider; (b) the identification of the three most likely scenarios of failure and the description of measures to be taken to mitigate their impact on the continuity of critical services; (c) provisions regarding access by staff of the crowdfunding service provider to the workspace and company network; (d) provisions regarding access to client information and, where relevant, client assets; (e) an identification of operational and financial risks as well as measures to reduce their occurrence; (f) an identification of critical business systems and contingency measures to ensure their continuity; (g) an identification of critical business relationships, including outsourced functions; (h) procedures to ensure the continuity of communication between the crowdfunding service provider, its clients, business partners, employees and competent authorities.