Proposals for solutions
Article 5
1. If the Ombudsman considers that a complaint can be resolved, the Ombudsman shall seek a solution with the institution concerned to eliminate the instance of maladministration. 2. The institution concerned shall reply to the Ombudsman’s proposal for a solution within a specified timeframe, which shall normally not exceed three months. The precise timeframe for providing a reply shall be reasonable, taking into account the complexity and urgency of the inquiry. If the Ombudsman considers that the inquiry is of public interest, the timeframe for responding shall be as short as is reasonably possible. If the institution concerned is not in a position to provide a reply within the set timeframe, it shall make a reasoned request for an extension. 3. The Ombudsman shall inform the complainant of the solution proposed and of the institution’s reply to that proposal after obtaining the reply of the institution concerned. The complainant may submit comments to the Ombudsman within one month.