Obligations of relying parties where the identity matching process is not successful
Article 4
1. Where an identity matching process is deemed unsuccessful pursuant to Article 2(7), the relying party or the party acting on its behalf or the centralised system shall ensure that the user of a notified electronic identification means or of a wallet is informed if: (a) the data made available was not successfully and unequivocally matched to any existing user of the relying party or in a register relied upon by the relying party or the party acting on its behalf; (b) other options for identity matching available to the user or other methods for gaining access to the service are available. 2. The options or other methods referred to in paragraph 1, point (b) may include: (a) a different notified electronic identification means or a different wallet; (b) an update of information already registered with the relying party, the party acting on its behalf or a register relied upon by the relying party or the centralised identity matching system; (c) additional information provided by the relying party or a party acting on their behalf for identity matching or the centralised system. 3. Where the complementary methods result in a successful and unequivocal match or registration, the outcome shall follow the obligations set out in Article 3. 4. Where the relying party or the centralised system determines either initially or after unsuccessfully performing the complementary identity matching processes that the user has not previously been registered, the relying party or the centralised system may consider this user as a new user and where applicable, register the user in accordance with national law or administrative practices. 5. Where the complementary methods do not result in a successful and unequivocal match, the party performing the identity matching may assess if the user has no prior interaction or interactions with the relying party or a register relied upon by the relying party and therefore shall be considered as a new user. 6. Where there is a new user relying parties shall apply the process set out in Article 3. Relying parties may register new users in accordance with national law or administrative practices.