Information about suspensions and remedies
Article 5
1. Information in a clear, comprehensive and easily accessible manner about the suspension of the provision and the use of a wallet solution shall be provided, without undue delay and no later than 24 hours after the suspension of the provision and the use of the wallet solution, to: (a) the single points of contact designated pursuant to Article 46c(1) of Regulation (EU) No 910/2014; (b) the Commission; (c) the wallet-users affected; (d) the wallet-relying parties registered in accordance with Article 5b of Regulation (EU) No 910/2014. 2. The information provided in accordance with paragraph 1 shall include at least the following: (a) the name of the provider of the wallet solution the provision and the use of which has been suspended; (b) the name and reference identifier of that wallet solution, as indicated in the list of certified wallets drawn up pursuant to Article 5d of Regulation (EU) No 910/2014, and, where applicable, the concerned versions; (c) the date and time when the security breach or compromise was detected; (d) if known, the date and time when the security breach or compromise became effective, based on network or system logs or other data sources; (e) the date and time of the suspension of the wallet solution; (f) contact details, including at least an email address and a telephone number for the notifying Member State, and, where different, for the wallet provider referred to in point (a); (g) a description of the security breach or compromise; (h) a description of the data compromised, including, where applicable, the categories of personal data as defined in Article 9(1) and Article 10 of Regulation (EU) 2016/679; (i) where possible, an estimate of the approximate number of wallet users affected and of other natural persons affected; (j) a description of the potential impacts on wallet-relying parties or on wallet users, and in the latter case, where relevant, any indications of measures that wallet users can take to mitigate those potential impacts; (k) a description of the measures taken or planned to remedy the security breach or compromise, together with a planning and deadline for such remedy; (l) where applicable and appropriate, a description of the measures taken or planned for transitioning wallet users affected to alternative wallet solutions or services.