Online Dispute Resolution (ODR).
Section 17
SEC. 17. Online Dispute Resolution (ODR). - Within six (6) months from the effectivity of this Act, the DTI shall develop a platform to facilitate an alternative mode of dispute resolution for online consumers, online merchants, e-retailers, e-marketplaces, and other digital platforms. The DTI, in consultation with other concerned agencies, shall issue the implementing rules and regulations on ODR procedure and the development, management, operations and maintenance of the platform.