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RA 11967 (Internet Transactions Act of 2023) Section 19

Obligations of Online Consumers.

Section 19

SEC. 19. Obligations of Online Consumers. - The online consumer shall exercise ordinary diligence in any internet transaction. If the transaction includes the delivery of the purchased goods, the online consumer shall not cancel confirmed orders when the said items have already been paid for by, or the goods are perishable in nature and are already in the possession of a third-party delivery service, or otherwise in transit to the online consumer unless: (a) The online consumer uses electronic or digital payment and authorized the crediting of the amount despite cancellation; (b) The online consumer reimburses third-party delivery service as a pre-condition for the cancellation of the order; (c) The transaction allows cancellation for a fee; or (d) The parties agree otherwise.

Read the full instrument → · Open the chapter this section belongs to: CHAPTER IV →

Other provisions in CHAPTER IV

Compiled from an official source version. Later amendments or repeals may not be reflected; the official text prevails. · Read the official text ↗ · Data as of July 4, 2026

CitationRA 11967 (Internet Transactions Act of 2023) Section 19 (LawPlayer, data as of July 4, 2026)

Source: Supreme Court E-Library, Republic of the Philippines. Philippine laws are public documents (works of the government).

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