s 12 Policies and practices
12. An organisation must —(a) develop and implement policies and practices that are necessary for the organisation to meet the obligations of the organisation under this Act; (b) develop a process to receive and respond to complaints that may arise with respect to the application of this Act; (c) communicate to its staff information about the organisation’s policies and practices mentioned in paragraph (a); and (d) make information available on request about —(i) the policies and practices mentioned in paragraph (a); and (ii) the complaint process mentioned in paragraph (b).