12. An organisation must —(a)
develop and implement policies and practices that are necessary for the organisation to meet the obligations of the organisation under this Act;
(b)
develop a process to receive and respond to complaints that may arise with respect to the application of this Act;
(c)
communicate to its staff information about the organisation’s policies and practices mentioned in paragraph (a); and
(d)
make information available on request about —(i)
the policies and practices mentioned in paragraph (a); and
(ii)
the complaint process mentioned in paragraph (b).
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