s 15 Reference of postal matters to OFCOM
(1) A consumer advocacy body must refer any complaint within section 11(1)(a), or to which section 12(3) applies, to the Office of Communications (“OFCOM”) if that consumer advocacy body considers that— (a) the subject matter of the complaint indicates that a regulatory condition imposed under Part 3 of the Postal Services Act 2011 has been contravened, (b) the subject matter of the complaint is a referable matter, or (c) it is appropriate to do so. (2) The consumer advocacy bodies and OFCOM must, from time to time, agree the descriptions of matters which are to be referred to OFCOM and, for the purposes of subsection (1)(b), a matter is a “referable matter” if it is of a description for the time being so agreed.