Commission Implementing Decision (EU) 2021/1827 of 18 October 2021 on standards for postal services and the improvement of quality of service in support of Directive 97/67/EC of the European Parliament and of the Council (Text with EEA relevance)
Data as of 2026-07-04 · Compiled from an official source version. Later amendments or repeals may not be reflected; the official text prevails. · Read the official text ↗
The references of technical standards for postal services and the improvement of quality of service drafted in support of Directive 97/67/EC and listed in the Annex to this Decision are hereby published in the Official Journal of the European Union .
Communication 2015/C 159/01 is repealed.
This Decision shall enter into force on the twentieth day following that of its publication in the Official Journal of the European Union .
ANNEX No Reference of the standard 1. EN 13619:2002 Postal services – Mail item processing – Optical characteristics for processing letters 2. EN 13724:2013 Postal services – Apertures of private letter boxes and letter plates – Requirements and test methods EN 13724:2013/AC:2016 3. EN 13850:2020 Postal services – Quality of services – Measurement of the transit time of end-to-end services for single piece priority mail and first class mail 4. EN 14012:2019 Postal services – Quality of service – Complaints handling principles 5. EN 14508:2016 Postal services – Quality of service – Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail 6. EN 14534:2016 Postal services – Quality of service – Measurement of the transit time of end-to-end services for bulk mail EN 14534:2016/AC:2017 7. EN 14615:2017 Postal services – Digital postage marks – Applications, security and design 8. EN ISO 19160-4:2017 Addressing – Part 4: International postal address components and template language (ISO 19160-4:2017)
Source: EUR-Lex (Publications Office of the EU), © European Union, reuse permitted under Commission Decision 2011/833/EU.