Responsibilities of the Commission
Article 24
The Commission shall be the owner of the common services and the technical support dashboard and responsible for their development, availability, monitoring, updating, maintenance and hosting.
Commission Implementing Regulation (EU) 2022/1463 SECTION 9 — RESPONSIBILITY FOR MAINTENANCE AND OPERATION OF COMPONENTS OF THE OOTS
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Responsibilities of Member States
Article 25
With respect to the respective national components of the OOTS referred to in Article 2, points (a) to (f) and (h), each Member State shall be considered as the owner and responsible for the establishment, where applicable, and the development, availability, monitoring, updating, maintenance and hosting.
Changes and updates
Article 26
1. The Commission shall inform Member States of changes and updates to the common services. 2. Member States shall inform the Commission of changes and updates to the components under their responsibility that may have repercussions on the functioning of the OOTS. 3. Information on critical updates shall be provided without undue delay. In the case of other, non-critical updates that are likely to affect OOTS components that are owned by other Member States or the common services, the lead time shall be decided by the gateway coordination group on the basis of a proposal from the relevant sub-group.
Availability of OOTS
Article 27
1. The OOTS operating time frame shall be 24 hours a day/7 days a week, with an availability rate of the eDelivery access points, preview spaces and common services of at least 98 % excluding maintenance scheduled in accordance with paragraph 2 of this Article. The service level targets of the remaining OOTS components shall be specified in the service level agreements referred to in Article 19(1), point (d). 2. Member States and the Commission shall notify the scheduled maintenance activities related to the relevant components of the OOTS as follows: (a) 5 working days in advance for maintenance operations that may cause an unavailability period of up to 4 hours; (b) 10 working days in advance for maintenance operations that may cause an unavailability period of up to 12 hours; (c) 30 working days in advance for infrastructure computer room maintenance that may cause up to 6 days unavailability period per year. To the extent possible, maintenance operations shall be planned outside working hours. 3. Where Member States have fixed weekly service windows, they shall inform the Commission of the time and day when such fixed weekly windows are planned. Without prejudice to the obligations set out in paragraph 2, points (a), (b) and (c), if Member States systems become unavailable during such a fixed window, Member States are exempted from the obligation to notify the Commission on each occasion. 4. In the case of unexpected technical failure of the Member States OOTS components, the relevant Member State shall inform the other Member States and the Commission without delay of their unavailability, and, if known, of the projected resuming of the functioning of the components. 5. In the case of unexpected failure of the common services, the Commission shall inform Member States without delay of the unavailability of one or more common services, and if known, of the projected resuming of the service. 6. The notifications referred to in this Article shall be made through the technical support dashboard referred to in Article 22.
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