Article 4
Open ↗When implementing means of access to emergency services through emergency communications for end-users with disabilities, Member States shall ensure that, subject to technical feasibility, the following functional equivalence requirements are met: (a) the emergency communication enables two-way interactive communication between the end-user with disabilities and the PSAP; (b) the emergency communication is available in a seamless way, without pre-registration, to end-users with disabilities travelling in another Member State; (c) the emergency communication is provided to end-users with disabilities free of charge; (d) the emergency communication is routed without delay to the most appropriate PSAP that is qualified and equipped to appropriately answer and process the emergency communication from end-users with disabilities; (e) equivalent levels of accuracy and reliability of caller location information are ensured for the emergency communication for end-users with disabilities as for emergency calls by other end-users; (f) the end-users with disabilities are enabled to reach at least the same level of awareness about the means of access to emergency services through emergency communications as other end-users about emergency calls to ‘112’, either by the design of the means of access or through awareness raising measures.