General rules on communications
Article 38
1. All notifications, communications, documents and information required for the implementation of Article 20(4) and Chapter 3, Section 1 of Regulation (EU) 2023/2411, Delegated Regulation C(2025) 9101 and this Regulation, shall be communicated to and by the Office through the digital system, unless otherwise expressly provided in these regulations. The execution of these notifications, communications, documents and information by the Office through the digital system shall occur by providing electronic access to them. The Office shall send an email alert to the addressees about the new notification, communication, document and information made available in the digital system by the Office, communicating to them also the data to access them. 2. Any notifications, communications, documents or information not covered by paragraph 1, shall be communicated to and by the Office via electronic mail, using the dedicated functional mailbox. 3. For official technical communications concerning geographical indications of craft and industrial products, each Member State shall communicate to the Office and to the Commission by 2 December 2025, to their respective dedicated functional mailboxes, one contact point comprising a department and address, a dedicated functional mailbox, and a departmental telephone number. The Member States shall keep the list of contact points up to date. This data shall only identify official functions, offices and departments. None of the data shall identify any natural persons, contact numbers or other data items. 4. Member States which have received a derogation from the national phase, in accordance with Article 19 of Regulation (EU) 2023/2411, shall, in addition to the information referred to in paragraph 3 of this Article, communicate to the Office and to the Commission, to their respective dedicated functional mailboxes, information regarding the single point of contact referred to in Article 19(5) of Regulation (EU) 2023/2411 by 2 December 2025. It shall comprise a department and address, a functional electronic mailbox address, and a departmental telephone number. Member States shall keep the information on these single points of contact up to date. This data shall only identify official functions, offices and departments. None of the data shall identify any natural persons, contact numbers or other data items. 5. The Office and the Commission may keep, store, share, make public and periodically circulate the complete list of such contact points, including sharing with its own services, other Union institutions and bodies, and all contact points on the list. The Office may require this data to be submitted through its digital system.