Judicial and administrative redress
Article 13
1. Member States shall ensure that, in the interests of consumers, adequate and effective means exist to ensure compliance by traders with this Directive. 2. The means referred to in paragraph 1 shall include provisions whereby one or more of the following bodies, as determined by national law, shall be entitled to take action in accordance with national law before the courts or competent administrative bodies to ensure that the national provisions for implementing this Directive are applied: (a) public bodies and authorities or their representatives; (b) consumer organisations with a legitimate interest in protecting consumers; (c) professional organisations with a legitimate interest in taking such action.