Directive 2011/83/EU of the European Parliament and of the… Article 21

Communication by telephone

Article 21

Member States shall ensure that where the trader operates a telephone line for the purpose of contacting him by telephone in relation to the contract concluded, the consumer, when contacting the trader is not bound to pay more than the basic rate. The first subparagraph shall be without prejudice to the right of telecommunication services providers to charge for such calls.

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Compiled from an official source version. Later amendments or repeals may not be reflected; the official text prevails. · Read the official text ↗ · Data as of 2026-07-04

CitationArticle 21 of Directive 2011/83/EU of the European Parliament and of the… (LawPlayer, data as of 2026-07-04)

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