Good management
Article 5
1. The Registry shall manage the .eu TLD in the public interest, with a view to enhancing public trust in the online environment. 2. The Registry shall pursue operational excellence and ensure a high quality of service at competitive prices. 3. The Registry shall implement procedures to ensure that the management and administration of the .eu TLD complies with the principles of transparency, security, stability, predictability, reliability, accessibility, efficiency, non-discrimination and that it ensures fair conditions of competition and consumer protection, in accordance with Union law. 4. The Registry shall adopt procedures to ensure that it provides the registrars with services and information under the same conditions and with the same quality as it uses for its own equivalent services, in particular, when it acts as a registrar in accordance with Article 3(2). 5. The Registry shall manage the .eu TLD in accordance with the principles of sound financial management. The Registry shall provide evidence of compliance with those principles at the request of the Commission, in particular for its allocation of financial and human resources in implementing the contract. The Registry shall submit themselves to an external audit at least every two years. 6. The Registry shall offer its services in all the official languages of the Union.