Monitoring of compliance
Article 7
1. The Agency shall review, at least on a semi-annual basis, for each aircraft operator for which labels were issued, whether the factors on the basis of which a label was issued for each flight or set of flights operated under the same conditions have changed. 2. The review referred to in paragraph 1 shall comprise the review of: (a) the accuracy and veracity of the information reported by aircraft operators pursuant to Article 3, particularly the information reported pursuant to paragraph 3 thereof; (b) the correct display of labels, in accordance with Article 6 and Annex III, and the timely display of labels, in accordance with Article 6(2), (6) and (7); (c) compliance by aircraft operators with the removal of revoked, or expired labels, in accordance with paragraph 4. 3. For the purposes of carrying out the review, the Agency shall request the necessary information from the aircraft operator, including, where relevant, reports from independent verifiers. 4. If the Agency concludes, after carrying out the review, that a label is no longer appropriate or is not being correctly displayed by an aircraft operator, it shall decide, after giving the aircraft operator an opportunity to be heard, to revoke the existing label, or to issue a new label. Such decision shall be notified to the aircraft operator through the digital reporting tool. 5. The Agency shall consider the justifications of the aircraft operator for any delays in the display of labels, as provided for in Article 6(2), (6) and (7). In view of the justification, the Agency shall take one of the following decisions, after giving the aircraft operator an opportunity to be heard, and notify it to the aircraft operator through the digital reporting tool: (a) revoke all labels issued for the aircraft operator if the justification for the delay is unsatisfactory; (b) grant the aircraft operator a one-time exemption for the delay, alongside a new deadline. 6. Upon receipt of a notification issued in accordance with paragraph 4 or point (a) of paragraph 5, the aircraft operator shall adjust the display of the labels or remove the revoked labels, and, if applicable, replace them by valid labels distributed by the Agency, without any undue delay. The aircraft operator shall confirm the status of compliance with the notifications received from the Agency through the digital reporting tool. 7. The Agency shall take all necessary action to ensure that an aircraft operator adheres to its decisions issued in accordance with paragraph 4 and paragraph 5, point (a). 8. Aircraft operators shall remove revoked, or expired labels without any undue delay without the need for a notification from the Agency to that effect. Aircraft operators shall keep the Agency informed at all times about the removal or rectification of labels through the digital reporting tool. 9. Aircraft operators shall cooperate with the Agency when carrying out a review and shall continuously follow its instructions in relation to the correct display of labels. 10. Aircraft operators may, under exceptional circumstances, request the Agency to terminate individual labels issued for flights or a set of flights whose operations have been discontinued or where a change in operational conditions during the scheduling period render the valid labels incorrect. They shall notify the Agency of their request through the digital reporting tool. 11. The Agency shall inform the aircraft operators of any dedicated rules and procedures contained in other legal acts of the Union that ensure the effective monitoring of compliance with this Regulation, including to verify the accuracy and veracity of the information reported by aircraft operators and the correct display of labels. 12. The Agency shall inform the aircraft operators of any applicable rules and procedures for lodging complaints against other aircraft operators.