Minimum Standards.
Section 21
SEC. 21. Minimum Standards. - The following shall be the minimum standards for government websites and information portals. They shall: (a) Include direct and easily identifiable links to: (1) description of the mission, statutory authority, and the organizational structure of the agency; and (2) frequently asked questions (FAQs) with the corresponding answers; and other common matters of public concern; (b) Include direct and easily identifiable links to the relevant and applicable portals and E-Government Programs public service delivery; (c) Include the ability to provide access to public information via an API; (d) Include an up-to-date government directory containing the contact information, such as emails and telephone numbers, of the offices and officials within an agency; (e) Be compliant with the Philippine Web Accessibility policy, or any relevant and updated issuance from the DICT; and (f) Provide a real-time citizen feedback mechanism integrated into all E-Government platforms to allow users to rate services, provide comments, and report issues directly, Data from this mechanism shall be publicly aggregated and published quarterly to ensure transparency and guide service improvements.