s 50–s 52 · 3 sections
Compiled from an official source version. Later amendments or repeals may not be reflected; the official text prevails. · Read the official text ↗
Interpretation of this Part
50. In this Part, unless the context otherwise requires —“declared telecommunication licensee” means a telecommunication licensee —(a)
that is declared by the Authority to be a telecommunication licensee subject to this Part; or
(b)
that is within a class of telecommunication licensees declared by the Authority to be a class of telecommunication licensees subject to this Part,
and the declaration must be notified in the Gazette;
“dispute resolution scheme” means a dispute resolution scheme established or approved by the Authority under section 51(1);
“subscriber” means an end user that subscribes to a telecommunication service from a telecommunication licensee.[32M
[30/2016]
Power of Authority in relation to dispute resolution scheme
51.—(1) The Authority may establish or approve one or more dispute resolution schemes for the resolution of disputes between subscribers and declared telecommunication licensees, arising from or relating to the provision of telecommunication services by the declared telecommunication licensees to the subscribers.[30/2016]
(2) Every declared telecommunication licensee must participate in a dispute resolution scheme and must comply with such terms and conditions of participation in the scheme as may be prescribed.[30/2016]
(3) To avoid doubt, this Part does not affect the operation of the Consumer Protection (Fair Trading) Act 2003.[32N
[30/2016]
Operator of dispute resolution scheme
52. The Authority may, with the approval of the Minister, make regulations under section 97 to provide for matters relating to the operations of an operator of a dispute resolution scheme, including —(a)
the standards or requirements of the services provided under the dispute resolution scheme;
(b)
the fees that the operator may charge for the services provided under the dispute resolution scheme;
(c)
the records that the operator must keep and the period of retention of such records;
(d)
the reports that the operator must submit to the Authority, and the manner and time for such submission;
(e)
matters relating to the administration of the dispute resolution scheme; and
(f)
generally to give effect to or for carrying out the purposes of this Part.[32O
[30/2016]
Compiled from an official source version. Later amendments or repeals may not be reflected; the official text prevails. Read the official text ↗
Source: Singapore Statutes Online (Attorney-General's Chambers), © Government of Singapore.
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