Commission Implementing Regulation (EU) 2020/1121 CHAPTER I — General provisions

Article 1–Article 2 · 2 articles

Compiled from an official source version. Later amendments or repeals may not be reflected; the official text prevails. · Read the official text ↗

Definitions

Article 1

For the purposes of this Regulation, the following definitions shall apply: (1) ‘common user feedback tool’ means the feedback tool provided by the Commission pursuant to Article 25(1) of Regulation (EU) 2018/1724; (2) ‘alternative user feedback tool’ means any other feedback tool which has similar functionalities as the common user feedback tool and is available on the webpages of a competent authority for the purpose of monitoring service quality, as referred to in Article 25(4) of Regulation (EU) 2018/1724 or is available to users of the assistance and problem-solving services listed in Annex III and referred to in Article 7 of Regulation (EU) 2018/1724; (3) ‘common dashboard’ means the interface providing service providers with access to the management functionalities of the gateway, including access to the repository for links as set out in Article 19 of Regulation (EU) 2018/1724; (4) ‘common data repository’ means the data management tool linked to the common dashboard allowing for the collection, storage, sharing, analysis and displaying of user statistics and feedback collected in accordance with Articles 24 and 25 of Regulation (EU) 2018/1724; (5) ‘service providers’ means all of the following: (a) competent authorities within the meaning of point 4 of Article 3 of Regulation (EU) 2018/1724; (b) the Commission and bodies, offices and agencies of the Union providing information, procedures and assistance or problem-solving services covered by Regulation (EU) 2018/1724; (c) providers of assistance and problem-solving services as referred to in Article 7(3) of Regulation (EU) 2018/1724; (6) ‘network manager’ means the Commission and bodies, offices and agencies of the Union or an entity responsible for the coordination of the work of assistance and problem-solving services performing similar tasks in all or in the majority of Member States.

Context data

Article 2

1. Together with the user statistics and user feedback data related to information webpages linked to the gateway, the service providers shall transmit the URL of the webpage to which the user statistics or user feedback relate. 2. The service providers shall ensure that context data including descriptive elements to enable the identification of the substance covered by the webpage to which the URL relates are provided as follows: (a) as part of the meta-data of all pages which are part of the gateway structured and formatted in a way that it can be recognised by the tool referred to in paragraph 4; or (b) directly to the repository for links together with the relevant URL. 3. The descriptive elements referred to in paragraph 2 shall consist of the following indicators, to be associated with the different types of pages as set out in Annex I: (a) the Member State; (b) a regional or local indicator, where the information provided only applies regionally or locally; (c) the language in which the information is provided on the page; (d) a marker that the page is part of the gateway; (e) the type of service or services covered on the page: information, procedure or assistance and problem-solving service; (f) an indication of the topic covered as set out in Annex I of Regulation (EU) 2018/1724 or the assistance and problem-solving service covered as set out in Annex III of that Regulation or included in the gateway in accordance with Article 7 of that Regulation. 4. The Commission shall provide a tool to retrieve the tagging information directly from the webpages that are part of the gateway for storage in the common data repository together with the relevant URLs.

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