Article 1
Regulation (EU) No 524/2013 is repealed with effect from 20 July 2025.
Regulation (EU) 2024/3228 of the European Parliament and of the Council of 19 December 2024 repealing Regulation (EU) No 524/2013, and amending Regulations (EU) 2017/2394 and (EU) 2018/1724 with regard to the discontinuation of the European Online Dispute Resolution Platform (Text with EEA relevance)
Regulation (EU) 2024/3228 of the European Parliament and of the Council of 19 December 2024 repealing Regulation (EU) No 524/2013, and amending Regulations (EU) 2017/2394 and (EU) 2018/1724 with regard to the discontinuation of the European Online Dispute Resolution Platform (Text with EEA relevance)
Data as of 2026-07-04 · Compiled from an official source version. Later amendments or repeals may not be reflected; the official text prevails. · Read the official text ↗
Article 2
1. The European Online Dispute Resolution Platform (the ‘ODR platform’) shall be discontinued. 2. The submission of complaints to the ODR platform shall be discontinued on 20 March 2025. 3. The Commission shall inform users of the ODR platform with ongoing cases of the discontinuation of the ODR platform by 20 March 2025 and offer such users assistance to retrieve data related to their cases and accessible to them, where they wish to do so. 4. At the latest by 20 July 2025, all information, including personal data, related to cases in the ODR platform shall be deleted.
Amendment to Regulation (EU) 2017/2394
Article 3
In the Annex to Regulation (EU) 2017/2394, point 22 is deleted.
Amendment to Regulation (EU) 2018/1724
Article 4
In Annex III to Regulation (EU) 2018/1724, point 7 is replaced by the following: ‘(7) The list of alternative consumer dispute resolution entities established by the Commission pursuant to Article 20(4) of Directive 2013/11/EU of the European Parliament and of the Council ( *1 ) .
Entry into force
Article 5
This Regulation shall enter into force on the twentieth day following that of its publication in the Official Journal of the European Union .
Source: EUR-Lex (Publications Office of the EU), © European Union, reuse permitted under Commission Decision 2011/833/EU.
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