s 188
Provision of network service or applications service 188. (1) Any network facilities provider, network service provider, applications service provider or content applications service provider shall— (a) deal reasonably with consumers; and (b) adequately address consumer complaints. (2) A network facilities provider, network service provider, applications service provider or content applications service provider who contravenes subsection (1) commits an offence and shall, on conviction, be liable to a fine not exceeding twenty thousand ringgit or to imprisonment for a term not exceeding six months or to both.