Some sections could not be extracted from the official PDF, so this text may be incomplete.
The English text of this section is not available from the official source; the Malay text (which is authoritative) is shown below.
s 166 Menguruskan pelanggan
Seseorang pemegang lesen, pengendali berlesen, pemegang lesen terminal dan pemegang lesen perniagaan pengantaraan yang mengadakan perkhidmatan pengangkutan awam darat mempunyai kewajipan am untuk berurusan dengan pelanggan secara munasabah dan memberi tumpuan terhadap aduan pelanggan dengan memadai.
Text as at 15 October 2023 (LOM reprint); amendments made after that date may not be incorporated.
Source: Laws of Malaysia, Attorney General's Chambers of Malaysia (lom.agc.gov.my). Not a copy of the Gazette printed by the Government Printer (Interpretation Acts 1948 and 1967, s 61).