社會行政 114 年基礎能力測驗考古題
題目與答案為考試當年公告版本，實務標準請以現行規範為準。
（40 分） 人們喜歡和諧，害怕衝突。衝突意味著對立、衝撞、危險與不安；和諧則不然，它代表互相尊重，相安無事，凡事圓滿。在衝突產生前，人們常以自己的想法，想像事情的發展，一旦不如所願，則心生怨懟，走向偏激，表現在行動上，則是唇槍舌戰，肢體衝突。和諧是大家共同的願望，但有時卻無法如願。 和諧的關係建立在彼此尊重，相互體諒。我不以眼前的優勢來打擊別人，也不以自己的幸運來嘲笑別人，這才是做人應有的態度。法國作家雨果說過：「親善產生幸福，文明帶來和諧。」 至於面對衝突呢？當彼此權益發生碰撞時，能經過衝突而釐清權利歸屬，必可以保障雙方。現代文明社會，依法治程序而捍衛自己的權益，可謂是利己利人，但物有輕重，事有緩急，如果是芝麻綠豆大的事，也許可以選擇息事寧人，但若是涉及社會重大利益，則應透過折衝與討論，得出共識，避免衝突，這未嘗不是一件好事。 日常生活中，你可曾遇過自己的權益與他人發生衝突？你如何解決衝突，建立和諧的相處關係？發生衝突時，你心中的感受如何？即至建立和諧關係之後，你的心情又是如何？請以「和諧與衝突」為題，撰文一篇，說明衝突的始末，以及解決衝突後得到的心理感受。
The nurse gently swayed the ______, and the baby peacefully fell asleep.
The baseball player signed a record-breaking ______ with the Dodgers, which is regarded as a big event this year.
Spiderman is a popular cartoon hero, who is ______ of climbing tall buildings with his sticky web.
The international school has students of various ______, making it a melting pot of cultures.
Before you put groceries into the cart, it’d be better to check the ______ on the package.
Last month, the airliner ______ its ground staff that a lot of them could be laid off.
The window had been replaced last week during routine ______.
After the massive earthquake hit Japan, Taiwanese people’s charitable actions were recognized as acts of ______ within the country.
A survey has been ______ to understand the preference of target customers before the launch of the product.
The lucky lottery ______ got to choose from a selection of gifts ranging from cocktail kits to packages of wine.
請依下文回答：In Japan, it is believed that a dirty toilet brings bad fortune. ______ a clean toilet to good fortune has existed in Japan for many years. It is allegedly inspired by Buddhism, as cleaning is regarded as part of its ______. In addition, according to feng shui, the toilet is governed by the element of Water, ______ wealth and cash flow, so it is important to keep the toilet clean. A survey conducted by a leading manufacturer of hygiene products showed that 42% of those who keep their toilet clean said they have luck with money. ______, only 12% of those who don’t keep their toilet clean said they have luck with money. Furthermore, the average annual income of the people who keep