s 51ZA Power of housing ombudsman to issue guidance to scheme members
(1) This section applies where a scheme is approved by the Secretary of State under Schedule 2. (2) The housing ombudsman may issue to the members of the scheme guidance as to good practice in the carrying on of housing activities covered by the scheme. (3) Before issuing, revising or replacing guidance under this section, the housing ombudsman must consult— (a) the Regulator of Social Housing, (b) members of the scheme, and (c) individuals who may make complaints under the scheme. (4) If the housing ombudsman issues, revises or replaces guidance under this section, the housing ombudsman must publish the guidance, the revised guidance or (as the case may be) the replacement guidance. (5) Subsection (7) applies if— (a) an individual makes a complaint against a member of the scheme, (b) the complaint is made under the scheme or the conditions in subsection (6) are met in relation to the complaint, and (c) it appears to the housing ombudsman that the complaint relates to a matter to which guidance issued by the ombudsman under this section relates. (6) The conditions referred to in subsection (5)(b) are that— (a) the complaint is made to the member of the scheme, (b) the complaint is one that the individual could subsequently make under the scheme, and (c) the individual has notified the ombudsman about the complaint. (7) The housing ombudsman may order the member of the scheme to— (a) assess whether the member’s policies and practices in relation to the matter mentioned in subsection (5)(c) are consistent with the guidance issued by the ombudsman under this section in relation to that matter, and (b) within a period specified in the order, submit to the ombudsman a written statement of the results of the assessment. (8) If a member of the scheme fails to comply with an order under subsection (7) within the period specified in the order, the housing ombudsman may order the member to publish in such manner as the ombudsman sees fit a statement that the member has failed to comply with the order. (9) If a member of the scheme fails to comply with an order under subsection (8), the housing ombudsman may— (a) take such steps as the ombudsman considers appropriate to publish what the member ought to have published, and (b) recover from the member the costs of doing so. (10) In this section, “ the housing ombudsman ” means the housing ombudsman appointed in accordance with the scheme.