Sch 9 para 10
(1) If the Commission receives a complaint made in accordance with this paragraph of failure by a public authority to comply with a scheme approved or made under paragraph 6 or 7, it shall— (a) investigate the complaint; or (b) give the complainant reasons for not investigating. (2) A complaint must be made in writing by a person who claims to have been directly affected by the failure. (3) A complaint must be sent to the Commission during the period of 12 months starting with the day on which the complainant first knew of the matters alleged. (4) Before making a complaint the complainant must— (a) bring the complaint to the notice of the public authority; and (b) give the public authority a reasonable opportunity to respond.