s 340G Service complaints: other time limits
(1) Service complaints regulations may— (a) impose time limits for taking any step (in addition to any time limit for which this Part provides); (b) specify circumstances in which a time limit does not apply; (c) make provision about the consequences of not taking a step within a time limit. (2) The provision that may be made by virtue of subsection (1)(c) in relation to a particular time limit includes provision authorising a person specified in the regulations to decide that a service complaint, or an appeal against a decision on a service complaint, cannot be proceeded with because of a failure to take a step within that time limit. (3) Where service complaints regulations make provision referred to in subsection (2), the regulations may also make provision— (a) for the Service Complaints Ombudsman, on an application by the complainant, to review a decision that a service complaint or an appeal cannot be proceeded with because of the failure to take the step within the time limit; (b) for securing that the Ombudsman's decision on such a review is binding on the complainant and the person who made the decision to which the review relates.