s 340O Annual report on system for dealing with service complaints
(1) The Service Complaints Ombudsman must, for each calendar year, prepare a report covering the following matters. (2) Those matters are— (a) the efficiency, effectiveness and fairness with which the system for dealing with service complaints has operated during that year, (b) the exercise by the Ombudsman during that year of the Ombudsman's functions under this Part, and (c) such other aspects of the system mentioned in paragraph (a), and such matters relating to the functions mentioned in paragraph (b), as the Ombudsman considers appropriate or the Secretary of State may direct. (3) The Ombudsman must give the report to the Secretary of State as soon as practicable after the end of the calendar year to which the report relates. (4) The Secretary of State must, on receiving a report under subsection (1), lay it before Parliament. (5) The Secretary of State may exclude from any report laid under subsection (4) any material whose publication the Secretary of State considers— (a) would be against the interests of national security, or (b) might jeopardise the safety of any person. (6) The Secretary of State may require the Ombudsman to prepare and give to the Secretary of State a report on— (a) any aspect of the system mentioned in subsection (2)(a); (b) any matter relating to any of the Ombudsman's functions under this Part.