reg 16 Confirmation of distance contracts
(1) In the case of a distance contract the trader must give the consumer confirmation of the contract on a durable medium. (2) The confirmation must include all the information referred to in Schedule 2 unless the trader has already provided that information to the consumer on a durable medium prior to the conclusion of the distance contract. (3) If the contract is for the supply of digital content not on a tangible medium and the consumer has given the consent and acknowledgment referred to in regulation 37(1)(a) and (b), the confirmation must include confirmation of the consent and acknowledgement. (4) The confirmation must be provided within a reasonable time after the conclusion of the contract, but in any event— (a) not later than the time of delivery of any goods supplied under the contract, and (b) before performance begins of any service supplied under the contract. (5) For the purposes of paragraph (4), the confirmation is treated as provided as soon as the trader has sent it or done what is necessary to make it available to the consumer.