reg 27 General information on payment accounts with basic features
(1) The Money and Pensions Service must endeavour to raise awareness among consumers about— (a) the availability of payment accounts with basic features; (b) their general pricing conditions; (c) the procedures to be followed in order to exercise the right to access a payment account with basic features; and (d) the consumer’s right to complain to the Financial Ombudsman Service where the consumer considers that a credit institution has not complied with the requirements of this Part. (2) Designated credit institutions must make available to consumers, free of charge, accessible information and assistance about— (a) the specific features of the payment account with basic features they offer; and (b) the associated fees and conditions of use. (3) Designated credit institutions must ensure that information and assistance provided pursuant to paragraph (2) make it clear that the purchase of additional services is not compulsory in order access a payment account with basic features.