reg 9 Availability of fee information document and glossary
(1) Any payment service provider that offers a payment account must ensure that the fee information document and the glossary are— (a) made available to consumers at any time; (b) provided in an easily accessible manner, including to non-customers— (i) in electronic form on the payment service provider’s website where available; and (ii) in the premises of the payment service provider which are accessible to consumers. (2) The fee information document and glossary must be provided on paper or another durable medium free of charge upon request by a consumer.