Sch 5 para 4 Financial loss for consumers
(1) Subject to paragraph (2), a participating payment service provider must ensure that any financial loss that the consumer incurs as a direct result of the non-compliance of the participating payment service provider with any requirement provided for in the alternative arrangement must reimburse the consumer the full extent of the loss without delay. (2) The duty to reimburse provided for in sub-paragraph (1) does not apply in the case of unavoidable losses arising as a result of— (a) abnormal and unforeseeable circumstances beyond the control of the participating payment service provider; or (b) the participating payment service provider’s compliance with any statutory obligation.