ANNEX
List of additional indicators with regard to the Customs programme monitoring and evaluation framework referred to in Article 13 and 14 of Regulation (EU) 2021/444
A. Output indicators
(1)
Development of the common components of the European Electronic Systems (EES):
(a)
number of information technology (IT) projects in initiating phase;
(b)
number of IT projects in executing phase;
(c)
proportion of IT projects whose actual cost is as planned;
(d)
proportion of IT projects with ‘green’ status in line with the requirements provided for in the Multi-Annual Strategic Plan for Customs (MASP-C).
(2)
Delivery of the common components of the EES:
(a)
number of IT projects released to production as required under Union law;
(b)
proportion of the common components of the EES delivered according to the MASP-C’s timeline;
(c)
number of revisions made to the timelines for delivery of the common components of the EES.
(3)
Reliability of the EES (Capacity of the Common Communication Network).
(4)
Reliability of IT support services:
(a)
proportion of ‘incident’ tickets resolved on time;
(b)
user satisfaction with the support services provided.
(5)
Level of capacity building support provided through collaborative actions (Quality of the collaborative actions).
(6)
Degree of awareness of the Programme.
B. Results indicators
(1)
Level of coherence of customs legislation and policy and their implementation (contribution of new common components of the EES to facilitating coherent implementation of Union law and policy).
(2)
Level of operational cooperation between national authorities:
(a)
contribution of new common components of the EES to facilitation of operational cooperation between national authorities;
(b)
number of active users on the online collaboration platform;
(c)
number of interactions on the collaborative platform;
(d)
user satisfaction with the online collaboration platform.
(3)
Simplified e-procedures for economic operators:
(a)
number of registered economic operators;
(b)
number of applications.
(4)
National authorities’ operational performance:
(a)
contribution of new common components of the EES to improving the operational performance of national authorities;
(b)
contribution of collaborative and human competency actions’ outputs to improving national authorities’ operational performance.
(5)
Customs – Innovation in the area of customs policy:
(a)
contribution of new common components of the EES to innovation in the area of customs policy;
(b)
contribution of collaborative and human competency actions’ outputs to innovation in the area of customs policy.
C. Impact indicators
(1)
Evolution of the protection of the financial and economic interests of the Union and Member States:
(a)
amount of unpaid duties, including customs duties, countervailing and antidumping duties on products and services, related to fraud and irregularities detected to be recovered;
(b)
cases of fraud and irregularities detected involving duties.
(2)
Evolution of the security and safety of the Union and its residents (seizures of goods and substances that present a threat to safety and security).
(3)
Evolution of the facilitation of legitimate business activity:
(a)
efficiency of customs and border management clearance (in terms of clearance time);
(b)
contribution to moving to a paper-free Customs Union.
