1. Member States shall ensure that equality bodies are able to provide assistance to victims as set out in paragraphs 2 to 4.
For the purposes of this Directive, ‘victims’ mean all persons, irrespective, for example, of their socio-economic status, political opinion, age, health, nationality, residence status, language, colour, level of literacy, gender, gender identity, gender expression or sex characteristics, who consider that they have experienced discrimination within the meaning of Article 4 of Directive 2006/54/EC or Article 4 of Directive 2010/41/EU.
2. Equality bodies shall be able to receive complaints of discrimination.
3. Equality bodies shall provide assistance to victims, initially by informing them about the following:
(a)
the legal framework, including advice targeted to their specific situation;
(b)
the services offered by the equality body and related procedural aspects;
(c)
available remedies, including the possibility to pursue the case before the courts;
(d)
the confidentiality rules applicable, and the protection of personal data; and
(e)
the possibility of obtaining psychological or other types of relevant support from other bodies or organisations.
4. Equality bodies shall inform the complainants, within a reasonable time, whether the complaint will be closed or there are grounds to pursue it further.