Pathology Laboratory Act 2007 s 27
s 27 Grievance mechanism
(1) The licensee shall establish a plan for grievance mechanism for clients of the licensed pathology laboratory.
(2) A person who contravenes subsection (1) commits an offence and shall, on conviction, be liable—
(a) in the case of a sole proprietor—
(i) to a fine not exceeding thirty thousand ringgit or to imprisonment for a term not exceeding two years, or to both; and
five hundred ringgit for every day or part of a day during which the offence continues after conviction; or
(b) in the case of a body corporate or partnership—
(i) to a fine not exceeding fifty thousand ringgit; and
five hundred ringgit for every day or part of a day during which the offence continues after conviction.
Malay text (authoritative)
Mekanisme ketidakpuasan hati
(1) Pemegang lesen hendaklah menubuhkan suatu pelan mekanisme ketidakpuasan hati bagi pelanggan makmal patologi berlesen.
(2) Seseorang yang melanggar subseksyen (1) melakukan suatu kesalahan dan boleh, apabila disabitkan—
(a) dalam hal tuan punya tunggal—
(i) didenda tidak melebihi tiga puluh ribu ringgit atau dipenjarakan selama tempoh tidak melebihi dua tahun atau, kedua-duanya; dan
melebihi lima ratus ringgit bagi tiap-tiap hari atau itu berterusan selepas sabitan; atau
(b) dalam hal pertubuhan perbadanan atau perkongsian—
(i) didenda tidak melebihi lima puluh ribu ringgit; dan
melebihi lima ratus ringgit bagi tiap-tiap hari atau itu berterusan selepas sabitan.
Read this section in the full act → · Open Part V →
Find Act 674 on lom.agc.gov.my ↗
Text as at 1 November 2017 (LOM reprint); amendments made after that date may not be incorporated.
Source: Laws of Malaysia, Attorney General's Chambers of Malaysia (lom.agc.gov.my). Not a copy of the Gazette printed by the Government Printer (Interpretation Acts 1948 and 1967, s 61).
